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Eftsure

Customer Support Analyst

Posted 2 Days Ago
Be an Early Applicant
Hybrid
Sydney, New South Wales, AUS
Junior
Hybrid
Sydney, New South Wales, AUS
Junior
Provide timely customer support through Zendesk, handling Level 1 and Level 2 product issues, investigating and replicating problems, and escalating defects through Jira. Import CSV and Excel data, manage batch email processes, and test software before releases. The role requires strong Excel, HTML, CSS, communication, problem-solving, attention to detail, and independent working skills, along with an IT degree or equivalent experience and 1–2 years in a customer-facing support role.
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Job Summary

This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.

As a valued member of the Eftsure team you will be responsible for:

• Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
• Manage batch email process using our internal support system
• Responding to level 1 and 2 product support issues via support tickets in Zendesk
• Investigating and replicating support issues that are raised and raising Jira tickets when necessary
• Testing of the software in preparation of new releases

Experience & Qualifications:

• IT degree or similar experience
• A minimum of 1-2 years-experience in a similar customer-facing Support role.
• Experience working in a dynamic, fast-paced and versatile role.

Skills

• Solid Excel skills
• Understanding of HTML and CSS
• General MS Office products
• Excellent verbal and written communications skills
• Personable and able to build strong relationships
• Excellent attention to detail
• Adaptable and versatile
• Self-motivated and resilient with the ability to work autonomously and as part of a team
• Excellent problem solving skills.

If this sounds like you, we would love to hear from you!


HQ

Eftsure North Sydney, New South Wales, AUS Office

North Sydney, Australia

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