Outsourcey
Customer Support Specialist - Voice (Financial Industry Experience)
Be an Early Applicant
The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.
This is a remote position.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Minimum 2.5 years of experience in a customer support or similar role.
- Excellent verbal and written communication skills.
- Ability to quickly assess customer needs and provide effective solutions.
- Experience with customer support software, CRM systems, and helpdesk tools.
- Strong organizational skills and ability to multitask.
- Passion for delivering excellent customer service.
- Comfortable working in a fast-paced and dynamic environment.
- Good to have not mandatory would be experience with accounting/finance
Core responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot customer issues and provide effective solutions.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Collaborate with internal teams to escalate and resolve complex problems.
- Assist customers with order processing, account management, and product/service information.
- Identify customer needs and provide recommendations for products or services.
- Ensure a high level of customer satisfaction through proactive and empathetic support.
- Stay updated on company products, policies, and procedures.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Build and improve core AI and machine learning infrastructure enabling teams to develop, train, evaluate, deploy, and operate ML models and pipelines. Design scalable distributed systems, support end-to-end ML lifecycles, implement MLOps automation, collaborate with product engineering teams, lead projects from design through launch, review code, document solutions, and mentor junior engineers. Work may include dataset curation, LLM fine-tuning, model serving, monitoring, and generative AI systems.
Top Skills:
AWSAzureCi/CdDaskGCPGoGpusJavaJaxLarge Language ModelsMlopsPythonPyTorchRayRetrieval-Augmented GenerationScalaSparkTensorFlow
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Design, build, deploy, and operate agentic LLM harnesses powering Rovo AI features. Improve production model quality, reliability, and cost; develop evaluations, datasets, benchmarks, fine-tuning, and model-serving capabilities. Shape long-term LLM engineering direction, lead technical initiatives, influence stakeholders, guide virtual squads, and coach junior engineers.
Top Skills:
KotlinLarge Language ModelsNvidia Triton Inference ServerPythonSQL
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Design, build, and maintain scalable, high-performing frontend systems and user interfaces. Collaborate with engineers, designers, and managers to solve user problems; lead technical design, implementation, launches, code reviews, documentation, and complex fixes. Mentor engineers, contribute to frontend testing and release practices, and help deliver reliable software across Atlassian’s cloud product suite.
Top Skills:
AngularjsChaiCSSCypressHTML5Javascript (Es6)JestMochaReactVue
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
