Provide customer support through telephone, email, and live chat; troubleshoot queries; educate clients on the company website and trading platforms; explain products and services; and assist other departments. The role requires strong communication, English fluency, computer literacy, Microsoft Office proficiency, teamwork, and availability to work public holidays. FX and CFD industry knowledge and additional languages are advantageous.
FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®.
The Customer Support Specialist plays a key role in delivering a smooth and professional client experience by assisting customers with their queries across phone, email and live chat, while guiding them on our products, website and trading platforms.
The role is important in building client trust, resolving issues efficiently and ensuring customers receive the support they need throughout their trading journey.
Reporting to: General Manager
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Candidate Profile:
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Knowledge and experience in FX, CFD industry will be considered advantageous
- A team player with excellent communication skills
- Fluency in English is essential
- Knowledge of additional language will be an advantage but not essential
- Ability to work on public holidays
Our offer:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Free access to multiple sports and wellness facilities across the country
- A day off on your Birthday
Journey to FP Markets:
- Interview with People Function member (30 - 45 min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
FP Markets (First Prudential Markets) Sydney, New South Wales, AUS Office
Sydney, NSW ,, Australia, 2000
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