CX Content Writer

dentsu is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms. 

Dentsu Creative operates in over 21 markets worldwide with more than 2,200 dedicated specialists. Bringing together our Japanese heritage in craft, data and technology, and our deep understanding of media and contemporary culture, Dentsu Creative is a new global creative agency. Born in Japan, raised in a digital world. We help transform brands and business through the power of Modern Creativity: which creates culture, changes society and invents the future and is accelerated by our deep specialist expertise in digital experience, earned attention and entertainment. 

We are now excited to invite applications for the role of CX Content Writer with our awesome team in Sydney. 

The role: 

As a CX Content Writer, you are a thinker that elevates the art of storytelling through the power of language, written expression and modern creativity, demonstrating a speciality in conceptualizing and realizing ideas like never before. Your deep knowledge spans all creative channels, enriching the customer experience. 

Core responsibilities: 

• Write highly effective and commercially viable copy for various mediums, including but not limited to email, website, social, audio, DM, Digital, case studies, award entries, and entertainment. 

• Demonstrate a deep understanding of the client’s brand vision and objectives, by ensuring that developed creative work aligns consistently with the overarching brand strategy and brief. 

• Maintain lateral relationships with key people on the account or within the agency more broadly to proactively align and deliver client solutions. 

• Drives, defines and provides feedback on: quality of briefs, regular reviews, feedback channels, creative quality and collaboration. 

• Ensure that the scope of work aligns with the allocated budget for a project. 

A bit about you: 

• 5+ years of experience as a CX Content Writer, ideally from a creative/advertising agency. 

• Ability to deliver creative work across a broad range of brands, categories and disciplines that shows versatility and breadth of tone. 

• Awareness of how copy contributes to different stages of the marketing funnel, from awareness to conversion. 

• Genuine passion for the written word and storytelling and dedicated to honing your craft. 

• Meticulous attention to detail to ensure accuracy in grammar and overall content quality. 

• Professional knowledge of relevant software, such as Figma, Google Workspace, Adobe Creative Suite and Office 365. 

What’s in it for you: 

• Real flexibility to work when and where you feel most productive with our ‘Be the Best You’ policy which includes a $250 contribution to your home office set up. 

• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change. 

• 5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day, your way. 

• Career Development and Learning & Development opportunities, including access to our global online dentsu University. 

Become a champion for meaningful progress: 

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures. 

If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you. 

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