Desktop Support Engineer

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Located at our Scoresby site in Victoria, this position assists the Australian and New Zealand enterprise and works closely with IT teams at regional and global levels.

As a Frontline IT Support Specialist, your role will involve ensuring efficient performance of systems, networks, and devices across the ANZ business. You will work closely with IT teams at various levels - from regional to global- handling onboarding/offboarding processes and improving IT infrastructure.

• Function as the key contact for IT issues at the Scoresby site and across ANZ.
• Provide adaptable and proactive support to minimize downtime for users.
• Handle IT aspects of user onboarding and offboarding, ensuring accounts, devices, and access are provisioned or revoked on time.
• Configure, install, and maintain PCs, laptops, printers, phones, and network hardware.
• Monitor and maintain IT asset records, ensuring accuracy of the asset management system.
• Support server/system administration tasks and liaise with vendors for upgrades or fixes.
• Lead IT induction for new staff and deliver excellent day-one IT experience.
• Handle access management, file permissions, Active Directory groups, and distribution lists.
• Maintain documentation, system records, and change control logs.
• Assist IT projects, system upgrades, and network improvements for APAC and global teams.
• Call out and partner with Level 3/global IT colleagues on complex issues.
• Collaborate with external vendors (e.g. Fujitsu, Dell, Upstream, mobile carriers) to enhance infrastructure.
• Participate in critical system failure responses and after-hours support when required.

• Tertiary qualification in Information Technology or related field.
• ITIL certification preferred.

• Solid experience supporting Office 365 and end-user computing environments.
• Hands-on experience with desktop, laptop, mobile, and network hardware.
• Prior exposure to ticketing systems (ServiceNow experience highly regarded)

• Strong problem-solving and issue resolution abilities.
• Good communication and interpersonal abilities, with confidence supporting staff at all levels.
• Ability to handle ambitious priorities and meet deadlines.
• Collaborative approach to work optimally across local, regional, and global teams.
• Adaptable and willing to support business needs outside of core hours if required.

• Onsite presence at the Scoresby site is required to provide hands-on IT support.
• Participation in on-call work may be required in line with company policy.

• Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
• Flexibility: Balance your work and personal life with flexible arrangements.
• Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
• Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
• Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.