Device Protection Operations Manager

Position Summary

Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world. We are a dynamic business, launching an incredible number and range of new products every year. We firmly believe that our product ecosystem and portfolio of innovation set our brand apart.
We have an opportunity for you to join Samsung Electronics Australia to make a difference as our Device Protection Operations Manager in the Mobile Experience (MX) division.
This role sits within the MX Sellout Platform team, responsible for designing, coordinating, and executing strategic plans to support business growth and performance.
As the Device Protection Operations Manager, you will support the Senior Product Manager in delivering a seamless, end-to-end customer experience across the organisation’s premium device protection program (Samsung Care+).

Role and Responsibilities

Product Operations Management

• Oversee daily operational tasks such as invoicing, financial reconciliation, forecasting, and reporting

• Manage packcode and Product ID (PID) creation

• Handle SKU registration and device tier management

Sales Data Reporting, Channel Integration & Competitor Benchmarking

• Deliver timely and accurate reporting on sales performance metrics

• Support integration of protection programs with sales dashboards

• Analyse and assess competitor service offerings

Customer Experience & Issue Management

• Manage Voice of the Customer (VOC) feedback, system error reports, and operational issues

Go-to-Market Execution

• Operationalise new product capabilities and support channel expansion initiatives

Skills and Qualifications

• 5+ years of experience in product operations or a similar role

• Experience with device protection programs or similar services is highly regarded

• Strong stakeholder engagement skills with experience working cross-functionally with Finance, Marketing, Sales and Product/Category Teams

• Experience working on complex projects and the ability to understand and assess complex problems

What sets us apart from the rest?

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

• Competitive remuneration package

• Free on-site parking

• Generous employee discount across our products

• Ongoing professional development opportunities

• Discount across over 400 retail partners

Join us and #ReimagineYourFuture.

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

#LI-Midsenior #LI-SEAU

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