Digital Business Analyst

• Join a team of experts, and be a part of our collaborative culture 
• We value flexibility, and give our people choices to balance work-life commitments 
• Our modern offices are centrally located, with an onsite gym 

 Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empowered to create better products and services.  

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options and freedoms. See the direct impact you make delivering support and financial security with care and expertise.  

Grow beyond expectations with diverse roles, global connections and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally-enabled leading insurer. 

Please note we have 2 roles available.

This role is responsible for providing business and initiative support to TAL’s Group Life Stakeholders by developing innovative and intuitive business and digital solutions, managing system changes, daily support activities and detailing documentation on new or changed processes and technologies.

YOUR KEY ACCOUNTABILITIES

Business Analysis and Product Management

• Analyse current business practices and processes, identifying improvement and transformation opportunities to improve customer experience, reduce operating costs, speed of implementation, elimination of waste
• Collaborate with business teams to elicit business requirements and translate them into user stories for refinement with engineering pods, aiming to deliver seamless user experiences.
• Produce written and visual documentation that clearly articulates the product's technical and non-technical aspects, enabling fast knowledge transfer and efficient adoption across partner instances.
• Identify and document current and future state business processes to create a solid understanding of new products and journeys, ensuring our partners' members get cover that meets their needs.
• Develop and maintain Business Requirements, Process Design document with all requirements being clearly and specifically documented and traceable through the Product Development Life Cycle.
• Ensure a continuous, problem-free flow of work for engineering pods by assisting the product owner with backlog prioritisation.
• Ensure initiative risks and issues are current and clearly identifiable and traceable
• Co-ordinate, execute and participate in workshops (both internally and externally)
• Assist in the upkeep and maintenance of core administration, underwriting systems

Partner Support

• Act as a SME and contact point for client issues and change requests
• Assist with Pre-Sales/Account Management activities by showcasing Digital Solutions owned by the team.
• Assist with system and process deployments to Group Life clients

Change Implementation and Management

• Co-ordinate/Implement digital initiatives according to agreed timeframes and business requirements
• Develop, refine and execute Test cases as part of User Acceptance Testing.
• Develop and implement change management plans 
• Provide management status reporting, as agreed, against tasks or objectives on a regular basis, highlighting exceptions, risks and / or issues
• Develop and provide communications strategies / plans, including implementation or release management documentation for end user groups with the provision of training and assistance prior to and post implementation
• Participate in Post Implementation Reviews / Initiative End Reports
• Assist the Group Life Services operational teams with system and process issues
• Manage, raise and assist in relation to incidents that impact the team’s owned digital assets for example Member Online, Web Services, Administration Portals

Continuous self and team improvement

• Professional development – focus on continuous development of technical skills
• Encourage knowledge sharing and drive product discussions within the Platform. Adapt to change and new ways of working.
• Review documentation written by team members and provide feedback.
• Looks out for others and supports them while challenging assertively but with respect.

• Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
• Background in Agile delivery with a deep understanding and practical use of modern digital frameworks, including Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing, and more.
• Excellent communication and interpersonal skills, with the ability to develop and maintain collaborative relationships with internal and external stakeholders.
• Demonstrated ability to introduce and embed new ideas and approaches into existing working practices, coupled with a strong adaptability to change.
• Robust stakeholder engagement and management skills.
• Ability to work with a high degree of autonomy, showing proactive initiative and a strong customer-focused mindset.
• Able to identify potential business, commercial and technical risks and develop appropriate mitigation strategies.
• Ability to develop and execute test cases based on business requirements.
• Life Insurance knowledge is highly desirable.

Desirable Qualifications: (CSPO, ASPO,CSM, A-SCM, Busines Analysis or Project Manager Management)

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.    

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.