The Digital Operations Coordinator will manage product uploads, online promotions, website content, SEO optimization, and collaborate with teams to improve sales and customer experience in the retail sector.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- • Excellent verbal and written
- communication skills
- • Customer service
- • Relationship building skills
- • Solution focussed and excellent decision-
- making skills
- • Time management and prioritisation skills
- • Proactive with a high level of initiative
- • Ability to multitask in a high pressure & fast
- paced environment
- • Outcome driven
- • Retail business knowledge (ideally previous
- store/brand experience)
- • Demonstrated Retail business knowledge
- an advantage
- • Demonstrated Digital Operations
- experience
- • Customer Service/Support experience
- • Experience in Ecommerce platforms
- • Email & Social Media platform experience
- advantageous
- • Relevant tertiary qualification in Marketing
- and/or Digital or Short courses in Content &
- Digital advantageous
- • Intermediate Experience
- Systems: FranConnect (Wardrobe)
- SLI (eMerchandising tool)
- Magento (Website backend)
- TRS (Sales data)
- Google Analytics (Web data)
- Jira (raising web development tickets)
Core responsibilities:
- Product upload and maintenance, merchandising and categorisation,
- implementation monitoring and reporting any site or operational issues.
- • Configure all online promotions to provide a seamless customer experience.
- • Ensure that all products are photographed, merchandised correct & effectively
- on the website.
- • Proactively work closely with Buying & Planning team to merchandise site based
- on weekly department sales budgets and focus areas, including Managing
- Director direction.
- • Testing, maintaining, and executing website content in line with marketing
- campaigns and messages across but not limited to homepages, landing pages,
- category pages & promotional assets.
- • Monitor stock levels, best sellers, category performance, onsite behaviour & sales
- metrics.
- • Identify opportunities to evolve & improve sales, profit & customer experience.
- • Work with the merchandise teams to ensure sufficient allocations & replenishment
- for sales target achievement & online channel growth.
- • Communicate all promotional activity to relevant internal and external
- stakeholders.
- • Implementation and UAT testing on promotions and website changes or
- improvements.
- • Liaise with key stakeholders to ensure that key deadlines are met & information
- required for product enrichment is obtained.
- • Optimise SEO through keyword research, maintaining GMB, ensuring that copy
- written across product descriptions, category pages, landing pages, homepages
- are using key words and required SEO best practice.
- • Execute the schedule & content planning for digital marketing activity on the
- website.
- • This includes identifying content requirements for the website
- • Brief all asset requirements to ensure all graphics for digital the website is delivered
- by the Graphic Designer or external marketing agencies.
- • Website schedule & plan
- executed on time and
- accurately
- • Digital image & asset
- requirements identified & briefed
- in advance
- Digital Operations Coordinator | April 2026
- • Seek relevant approvals from key stakeholders prior to commencing executional
- rollout.
- • Provide assets and links to any external agencies including SEM and check the
- accuracy of live ads, making any necessary amends.
- • Check and test all content is implemented accurately and make adjustments to
- drive performance.
- • Identify and recommend opportunities for Sussan digital space.
- • Execute all copywriting for the website as required.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
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