Supports Sydney Water’s Digital Service Desk by handling digital IT service activities, maintaining security, processes, and service levels, monitoring reports, meeting response SLAs, and delivering customer-focused support. The role also involves training colleagues, knowledge sharing, identifying risks and issues, implementing assigned tasks, and improving digital support processes and procedures.
Technical
• Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services
(IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
• Contribute to the Digital culture of delivering a quality customer service experience
• Support other streams within the Digital Service Desk where required, to ensure call response SLAs
• Support team colleagues with training and knowledge sharing, nurturing a collaborative environment
• Collate and deliver information to monitor and maintain Digital reports and processes.
• Ensure adherence to Sydney Water IT policy, process, and frameworks.
• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring
customer focused delivery.
• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer
service requirements
• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service
its customers.
• Identify and implement ways to improve efficiency of Digital support processes and procedures.
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What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
