Tests contact center environments using Cyara for automated and end-to-end testing. Covers IVR, call flows, routing, reporting, and agent desktop applications. Creates and executes test cases, performs UAT, SIT, and regression testing, tracks defects, and communicates with stakeholders.
Key
Requirements:
•
Proven experience in Contact Center testing environments.
•
Hands-on experience with Cyara for automated and end-to-end testing.
•
Experience testing IVR, call flows, routing, reporting, and agent desktop
applications.
•
Strong understanding of Contact Center platforms
•
Ability to create test cases, execute test scenarios, and manage defect
tracking.
•
Experience with UAT, SIT, and regression testing.
•
Strong communication and stakeholder management skills.
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