eCommerce Operations Executive

Key Responsibilities

• Keep the Amazon catalogue accurate and up to date in Vendor Central
• Create and update ASINs, EAN/GTIN mappings, product details and variations
• Check listings and fix issues that prevent products from being found, ordered or purchased
• Raise and follow up cases with Amazon Vendor Central Support, escalating issues that need further help
• Gather product data, GS1 documents and information from internal teams to set up or correct listings
• Track open catalogue issues, who is responsible and what needs to happen next

• Keep product information accurate, complete and up to date across eGrocery sites
• Maintain the eCommerce product and content library, including images, descriptions, specifications and product details
• Update content for new products, range changes and packaging changes
• Use retailer and digital shelf tools to check product content, availability and search visibility
•  Help coordinate ratings and reviews activity and track which products are covered
• Work with internal teams, agencies and retailers to gather content and images, get approvals and publish updates

• Set up and manage CitrusAd and other retail media campaigns using approved briefs, budgets and plans
• Check campaign settings, products, dates and creative before launch
• Track click-through rate, cost per click, return on ad spend and conversion, and adjust campaigns within agreed limits
•  Report on campaign results, what worked and what needs to change
• Align campaigns with promotions, new product launches and key trading periods
• Seek approval for budget changes or changes to campaign strategy, and flag significant performance issues

• Help set up promotions, update pricing, check online availability and complete retailer portal tasks
• Investigate day-to-day issues affecting online sales or the shopping experience and work with the right teams to resolve them
• Prepare regular reports on Amazon, eGrocery, digital shelf and retail media activity
• Review sales, availability, traffic, conversion and campaign results to highlight risks, trends and opportunities
• Keep trackers, process guides and operational records up to date
• Provide data and updates to support forecasts, budgets and customer plans
  

Skills, Knowledge and Expertise

• Experience in eCommerce operations, digital merchandising, marketplace support, retail media, product content or a similar role
• Experience updating online product listings, SKU data or content through retailer portals, marketplaces or content systems
• An understanding of how product content, search visibility and availability affect online sales
• Intermediate Excel skills, including filters, lookups, pivot tables and basic data analysis
• Attention to detail and the ability to organise competing tasks, meet deadlines and keep track of open issues
• Clear written and verbal communication, with confidence following up with others and asking for help when needed
• A practical approach to solving problems and willingness to learn new systems and processes

• Experience with Amazon Vendor Central, CitrusAd or another retail media platform
• Experience in FMCG, retail, consumer goods or an agency working with retail clients
• Some experience with ratings and reviews, digital shelf or product content platforms
• Experience with product information or digital asset systems, content management tools, Power BI, Profitero, NIQ or similar tools
• Familiarity with Amazon, Woolworths or Coles online platforms
  

Benefits

• Additional 1% Superannuation
• Flexible / Hybrid working options 
• Birthday Day Leave
• Discounted Twinings Co products
• Access to LinkedIn Learning 
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group. 

About
Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century. More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before. Our approach to Diversity, Equity & InclusionAt TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and  are empowered to thrive. Inclusion is more than a goal,  it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity. Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.