Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
The Opportunity
Fixed Term Contract, Based in Melbourne Victoria, until October 2027.
As an Engagement Associate, you'll play a meaningful role in helping people navigate one of the most important decisions of their lives. You'll be a trusted guide, advocate and source of support, helping candidates understand their hearing implant options and empowering them throughout their hearing journey.
Make a real difference, every dayThis is more than a customer engagement role.
You will build genuine relationships with people exploring hearing solutions, offering personalised support, timely information and compassionate guidance. Every conversation is an opportunity to provide clarity, confidence and hope.
Working closely with our Marketing, Sales, Clinical and Customer Service teams, you'll help create a seamless experience for candidates from their first enquiry through to implantation and beyond.
What you'll be doingGuide and supportBuild trusted relationships with candidates and their families, providing personalised mentoring, education and encouragement throughout their decision-making journey.
Connect and collaboratePartner with internal teams and external stakeholders to ensure candidates receive the right support, information and access to services when they need it most.
Engage and inspireRepresent Cochlear at consumer and professional events, helping people better understand the possibilities that hearing solutions can create.
Learn and improveTrack insights, identify trends and contribute ideas that help us continually enhance the experience we provide to the people we serve.
About youYou may come from healthcare, patient engagement, customer experience, consumer sales or a relationship-focused environment. Most importantly, you're someone who cares deeply about people and takes pride in delivering exceptional experiences.
You'll bring:
Strong communication skills and confidence building relationships over the phone, via email and in person.
Natural empathy and emotional intelligence, with the ability to meet people where they are in their journey.
A proactive mindset and a commitment to following through on promises.
Excellent organisation skills and comfort working with data and digital tools.
The ability to influence, build trust and help people make informed decisions.
Experience in patient support, hearing health, audiology or healthcare is valuable, but not essential. We're equally interested in people who are passionate about helping others and eager to learn
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
Cochlear Sydney, New South Wales, AUS Office
Sydney, Australia
