Engineering Manager: Core Operations

Keep the engine running—lead operations engineering for a fintech powering 15,000+ Australian businesses

Lumi isn't your typical fintech. We move fast. With over $1.5B+ funded to 15,000+ small businesses, our platform needs to run flawlessly —and that's where you come in. As Engineering Manager for Core Operations, you'll lead our local application support team, manage a Senior Operations Engineer, and build an offshore BAU team from the ground up. You'll be the bridge between engineering and business, translating technical complexity into clarity while ensuring our operations never skip a beat. If you thrive on operational excellence, love building hybrid teams, and get energised by turning chaos into smooth-running systems, this is your role.

WHO IS LUMI?

We’re a leading Fintech small business lender fuelling growth by making finance more accessible.

We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

WORKING AT LUMI

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers.

We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies’ 2025 Outstanding FinTech Leader of the Year award. We also ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list, 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia.

We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

OUR VALUES

Egos at the door

We own. We don’t judge. We don’t blame. We are open. We are in this together. We are respectful.

See the customer

We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

Think lean

We make things simple. We are resourceful. We understand the problem. We think ahead.

Learn to grow

We are curious. We challenge. We try. We fail forward. We learn. We try again.

THE ROLE

• Lead the local application support team, ensuring seamless resolution of business-critical issues.
• Manage a Senior Operations Engineer responsible for BAU uplift, incident resolution, and support escalation.
• Establish and lead an offshore BAU engineering team to scale team capacity and ensure the resolution of ongoing issues
• Own incident management, triage, and rapid technical issue resolution to keep business operations running smoothly.
• Partner closely with business units to understand their needs and translate technical constraints into clear business language.
• Collaborate with Product Managers to prioritise and deliver the BAU backlog.
• Drive automation and process improvements to reduce long-term support burden and increase system stability.
• Proactively monitor system health to identify and resolve bottlenecks before they impact users.

THIS PERSON IS SOMEONE WITH

• Proven experience managing hybrid local/offshore teams, ideally building offshore capability from scratch.
• Exceptional communication skills and ability to collaborate closely with business stakeholders.
• An operational mindset with relentless drive for operational excellence and system stability.
• Strong software engineering background with ability to review code and guide technical decisions.
• Experience balancing day-to-day operational support with long-term debt reduction and platform improvements.
• Customer-focused approach to internal stakeholder management.

PERKS & BENEFITS

Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots

Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space

Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs

Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions

Community Support: Paid volunteer leave, diversity celebrations, company volunteer days

Career & Growth: Advancement opportunities, higher education sponsorship, hackathons