The Equipment Specialist will link customers with Hastings Deering, overseeing product performance, providing technical support, and coordinating with teams to enhance parts and service growth.
Company :
Hastings Deering (Australia) LtdDue to an internal secondment, Hastings Deering is seeking an Equipment Specialist for a 6-month fixed term opportunity, with the potential of extension. This role is Monday to Friday, with site-based work and one day remote (subject to business needs). We are open to candidates based out of Rockhampton or Townsville.
As the Equipment Specialist, you will be the key link between our customers and Hastings Deering, overseeing product health and performance to maximise satisfaction and minimise downtime. You will provide trusted technical support, coordinate with Caterpillar and internal teams, and contribute to the growth of parts and service.
Key Responsibilities
- Build an understanding of customer maintenance and production plans to identify improvement opportunities
- Provide customers with technical support and act as their single point of contact for dealer and OEM services
- Conduct scheduled inspections to prevent premature failures and costly downtime
- Accurately record downtime events in AMT and maintain reliable component forecasts
- Capture commercial insights in CRM to support parts and service demand planning
About You
- 5+ years’ experience in a customer-facing technical role
- Proven ability to build and maintain customer relationships
- Tertiary engineering qualification, relevant trade or equivalent technical expertise
- Strong problem-solving skills, initiative and agility in dynamic environments
- Background in mining, mining services or heavy equipment industries
- Solid parts product knowledge and familiarity with Caterpillar fleets
Why Hastings Deering?
At Hastings Deering, our people are at the heart of everything we do. When you join us, you’ll access:
- Employee discounts, rewards, and incentive programs.
- Income protection insurance.
- Flexible working arrangements supporting work-life balance.
- Health and wellbeing programs, including EAP, free health checks, and discounted private health insurance.
- Training, mentorship, and career development opportunities tailored to your role.
- A supportive, inclusive, and diverse team across Australia and beyond.
How to Apply
Click ‘Apply Now’ to submit your application.
Enquiries: 1300 071 618
Contact Person: Talent Acquisition Partner – Celeste Middleton
Similar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Lead environmental, health and safety execution across Boeing’s MQ-28 program, including aircraft manufacturing, maintenance, operations, and flight testing. Oversee EHS processes, inspections, audits, investigations, risk assessments, training, industrial hygiene, hazardous materials management, and corrective actions. Influence contractors, suppliers, and senior stakeholders while mentoring safety specialists and driving continuous improvement. The role requires strong knowledge of Australian WHS and environmental requirements, ISO 45001 and ISO 14001, plus eligibility for relevant Defence clearances.
Top Skills:
Australian Whs LegislationChemical ManagementHazardous Materials ManagementIndustrial HygieneIso 14001Iso 45001ItarRisk AssessmentRoot Cause Analysis
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Prospect and sell Coupa supply chain solutions to enterprise customers. Build pipelines, engage C-level executives and business leaders, develop account plans, create value roadmaps, lead complex sales opportunities to closure, and provide accurate forecasts and pipeline reporting. The role requires consistent quota achievement, enterprise account planning, ROI and TCO-based value selling, cross-functional collaboration, and familiarity with sales engagement methodologies.
Top Skills:
Artificial Intelligence (Ai)CoupaSupply Chain Management Software
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads end-to-end, multichannel customer communications for a large-scale card migration program. Develops communication strategy, translates operational and regulatory requirements into customer-friendly messaging, manages creative and media execution, coordinates agencies and vendors, and partners with product, operations, risk, legal, compliance, and technology teams. Oversees delivery against milestones, budgets, controls, and customer outcomes while managing a campaign marketing manager and supporting transformation initiatives.
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
