Experience Designer

• Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people 
• Every project you undertake will directly contribute to creating a positive impact on the lives of those who need it most. 
• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health 

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

The Experience Designer at TAL shapes how our products and services feel, function and evolve—so we can better protect what matters most to Australians. By deeply understanding today’s experiences and reimagining what’s possible, this role helps define the path from where we are to where we need to be. Working across TAL, our strategic partners and adviser networks, the Experience Designer brings clarity, coherence and intent to every interaction. It’s a role where thoughtful design drives real impact, supporting TAL’s purpose to build a brighter, more confident future for customers.

In this role you will:

• Understand customer and partner needs and co‑create elegant design solutions that improve experiences.
• Plan and deliver strategic design projects end‑to‑end, applying appropriate methods to achieve outcomes.
• Conduct and synthesise qualitative research with customers and TAL teams to uncover insights and opportunities.
• Facilitate the design, critique and iteration of products and services across channels and touchpoints.
• Own and evolve TAL’s multi‑brand design system, ensuring scalability across TAL and partner brands.
• Maintain a single source of truth for design tokens and components, enabling consistent, themed UI experiences.

• A strong design foundation, demonstrated through a portfolio covering Experience, UX and Service Design.
• Deep hands‑on experience with design systems, including design tokens, theming logic and multi‑brand frameworks.
• Advanced proficiency in Figma, with confidence managing libraries, tokens, variables and system standards.
• The ability to turn qualitative research into clear, actionable insights that improve customer experiences.
• A collaborative, customer‑first mindset, partnering effectively with stakeholders across the business.
• Clear and inclusive communication skills, able to share ideas, facilitate workshops and bring others along the journey.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.