Fees and Scholarships Officer
Make an impact at the University of Wollongong (UOW) — a purpose‑driven institution ranked in the top 1% of universities globally.
About the Role
The Fees and Scholarships Officer supports students by administering fees, scholarships, sponsorships and prizes. The role delivers accurate, compliant and student-focused services, while providing advice on complex enquiries and contributing to the continuous improvement of processes and systems. Working closely with students, staff and external stakeholders, the position plays an important role in ensuring effective financial administration and a positive student experience.
Key Responsibilities
Administer student fees, scholarships, sponsorships and prizes in accordance with University policies, procedures and legislative requirements.
Provide timely and accurate advice to students and stakeholders, resolving complex enquiries and issues related to fees and financial assistance.
Maintain accurate records and data across student and finance systems, ensuring compliance and data integrity.
Identify opportunities to improve processes, systems and service delivery to enhance operational efficiency and the student experience.
About the Team
The Fees and Scholarships team is part of the Student Services Division and provides essential support to students throughout their academic journey. The team manages student fees, scholarships, sponsorships, prizes and related financial processes, working collaboratively with stakeholders across the University to deliver accurate, efficient and student-centred services.
What You'll Bring
Relevant qualifications and experience, or an equivalent combination of education, training and professional experience.
Strong organisational skills and the ability to manage competing priorities while maintaining accuracy and attention to detail.
Excellent communication and customer service skills, with the ability to build effective relationships with a diverse range of stakeholders.
Demonstrated ability to interpret and apply policies, procedures and guidelines to resolve complex enquiries and issues.
Experience working with administrative, student management or financial systems in a complex service environment.
Role Details
Fixed term, Full-time appointment (until March 2027)
Level 5: $85,682 - $96,898 + 17% superannuation commensurate with experience and capability.
Location: Wollongong Campus
Valid Australian work rights required. Visa sponsorship is not available.
Position Description
How to Apply
Click on the ‘Apply Now’ button at the bottom of the advertisement. You’ll be requested to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.
For further information about this position, please contact Laura Pople, Manager, Fees and Scholarships Laura Pople [email protected]
Closing Date: Thursday 3 September 2026, 11:55pm
Equity, Diversity & Inclusion
The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.
As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.
