Work Schedule
Environmental Conditions
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
Sydney, NSW, Australia, Life Sciences Solutions Group.
About the Role:
As a Field Application Scientist in the Life Sciences Solutions Group you will be a partner to our customers, assisting them in achieving their goals.
You will provide clinical customers with support in the areas of precision medicine and reproductive health and guide them in the implementation of testing solutions.
Working as a team with our Sales Representatives and Field Service Engineers, your professional manner and strong customer focus will contribute substantially to customer success and to the delivery of revenue through commercial execution.
What You'll Do:
- Provide customers with technical expertise, product information and support in the areas of precision medicine and reproductive health.
- Design and conduct experiments to initiate and validate the use of Thermo Fisher Scientific systems in customer’s laboratories.
- Train clinical laboratory scientists on the use and maintenance of Thermo Fisher Scientific systems and software.
- Prepare presentations and run seminars and workshops to educate customers and drive revenue growth.
- Help the sales team reach the order plan by planning and driving post-sales customer support activities tailored to the product line.
- Resolve customer queries through remote or onsite troubleshooting.
- Work as part of a cross-functional team to resolve customer issues without delay.
- Play a major role in introducing and supporting new products and applications.
- As a subject matter expert, continuously update your scientific knowledge for support of customers and internal teams.
Keys to Success:
Education
- Bachelor of Science or higher education.
Experience
- Experience with reproductive health and/or precision medicine testing.
- Experience training clinical laboratory staff on the use of scientific equipment.
Knowledge, Skills, Abilities
- Excellent understanding of clinical genomics.
- Excellent understanding of genomic databases and their annotations (GenBank, RefSeq, ENSEMBL, dbSNP)
- Demonstrated computer and data analysis skills, ability to analyze complex data sets.
- Customer focused, thinks and implements with a customer-centric perspective
- Ability to build and maintain relationships with internal and external partners.
- Ability to work well as part of a cross-functional team with minimal supervision.
- Excellent time management skills, able to manage conflicting priorities and ensure deliverables are met.
- Strong communication skills:
- Ability to express ideas clearly and concisely both orally and in writing.
- Excellent listening, questioning and negotiation skills.
- Comfortable in delivering presentations.
- Ability to share information clearly and consistently with customers and colleagues
- Self-motivated and engaged:
- Goal-oriented
- Consistently maintain a high level of energy and enthusiasm
- A positive, motivating force in the workplace
- Flexible and adapts quickly to change
- Integrity and Judgement
- Maintain and promote social, ethical and organizational norms in conducting all affairs
- Ability to act responsibly and be trusted
- Ability to make well-reasoned and timely decisions, understanding of consequences.
- Ability to think and act effectively and for the greater good of the organization
Physical Requirements / Work Environment
- Fluent English language skills
- Ability and willingness to travel both domestically and internationally
- Area of responsibility: Australia, New Zealand and some Pacific Islands
- Computer and internet knowledge.
- Valid driving license.
- Has an approachable manner.
- The position is field-based and some work in the evenings or on weekends may be required.
Benefits
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
- Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility: Balance your work and personal life with flexible arrangements.
- Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
- Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
