Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, Qantas Lounges, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
Job DescriptionAs a Franchise Operations Executive at Accor, you will play a pivotal role in ensuring that our franchisee-operated hotels across the Pacific region uphold the highest standards of compliance and operational excellence. This dynamic position offers the opportunity to influence and guide General Managers and hotel teams, balancing corporate objectives with individual hotel goals. You will be instrumental in optimising the use of Accor systems and programs, facilitating the integration of new franchisees, and addressing challenges such as high staff turnover and resource limitations within franchisee hotels. Your efforts will directly contribute to maintaining the integrity of the Accor brand and delivering exceptional guest experiences. This role is ideal for professionals seeking to make a significant impact in a fast-paced and evolving environment.
This role is based in Accor’s corporate office in Sydney.
Key Responsibilities:
- System & Business Support: Provide strategic support and training for hotels on Accor systems (e.g., Anais and TARS) during the integration process. Act as the primary liaison for daily inquiries, resolving issues promptly.
- KPI & Compliance Monitoring: Oversee the integration of new hotels, ensuring adherence to Accor agreements, key deliverables, and compliance with Loyalty, Risk, Safety, ESG, and WHS standards.
- Talent & Culture: Assist in onboarding new staff, fostering open communication, and supporting the rollout of Heartist culture initiatives in hotels.
- Financial Performance: Evaluate the financial impact of activities, implementing measures to enhance Accor's web direct performance across franchise hotels.
- Accor Representation: Serve as an ambassador for Accor, promoting the company's image and advocating for its services and facilities to key suppliers and partners.
- Management & Leadership: Embody Accor's values, leading by example, and influencing General Manager performance to align with Accor priorities.
- Minimum of 5 years' experience in hotel operations, distribution, sales, or marketing, with a focus on commercial distribution and operations.
- Proven track record in managing and influencing teams, fostering a collaborative and high-performance culture.
- Ability to understand and navigate complex stakeholder environments, building strong relationships across various levels.
- Demonstrated ability to guide, train, and influence teams towards achieving organisational goals.
- Confident and articulate in communication, with strong relationship-building and networking abilities.
- Strong personal integrity with an entrepreneurial spirit, drive, ambition, and a high level of energy.
- Ability to engage effectively with individuals at all organizational levels.
- Demonstrated flexibility and responsiveness to change in dynamic environments.
At Accor, we have a strong commitment to ESG and providing a safe workplace of inclusivity and belonging. Our ambition is to attract, recruit and promote diverse talent.
Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.
Candidate screening and interviews may be conducted prior to the closing date of the advertisement. Accor reserves the right to close applications for the position prior to the advertised date. We encourage you to submit your application as soon as possible.
