Franchise Operations Manager

• Location: Sydney or Melbourne
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

We have a brand new opportunity for a Franchise Operations Manager to join the Elders Insurance Underwriting Agency (EIUA) team. Reporting to the Head of Operations you will be accountable for the end‑to‑end legal, governance and operational oversight of the franchise network, ensuring Elders Insurance Underwriting Agency Pty Ltd meets its obligations as a franchisor while enabling compliant, sustainable commercial performance.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As Franchise Operations Manager your key responsibilities will include:

• Ensure compliance with all franchising, consumer, competition, AFSL and related regulatory obligations applicable to franchise operations.
• Manage the lifecycle of franchise agreements, including renewals, transfers, acquisitions, exits, mergers and variations.
• Act as the primary operational owner for franchisor obligations under the Franchising Code of Conduct.
• Partner with Legal, Risk and Compliance teams to identify, manage and mitigate legal, regulatory and reputational risks across the franchise network.
• Design and maintain fit‑for‑purpose operational frameworks, policies and procedures to support compliant franchise operations at scale.
• Ensure authorised representatives and franchisees operate within approved systems, delegations and governance arrangements.
• Oversee audits, reviews and assurance activity across franchise operations, addressing findings and systemic issues.
• Serve as a key escalation point for complex franchise operational or legal issues.
• Lead or coordinate responses to franchise disputes, complaints and regulatory matters in partnership with Legal and external counsel.
• Build trusted relationships with franchisees, balancing commercial performance with strong conduct and customer expectations.
• Support executive and board reporting on franchise risk, compliance and performance indicators.
• Identify opportunities to streamline franchise processes, reduce manual/legal burden and improve operational effectiveness.
• Support transformation initiatives relating to systems, data, reporting and franchise enablement.
• Build internal capability across franchise governance, legal literacy and risk awareness.

About you

To be successful in this role you have experience in franchising operations, legal or regulated distribution models.

You will also have:

• Strong knowledge of Australian franchising and insurance regulatory frameworks.
• Strong leadership and communication skills are essential for effectively managing relationships with franchisees and corporate teams.
• Proven ability to translate legal requirements into practical operations.
• Proven experience managing complex contracts, compliance obligations and stakeholder relationships.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here. 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.