GEHO® Account Manager - Product Specialist - East
Location - Sydney / Somersby / Brisbane
Work Arrangement - Hybrid
What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.
Make your impact
You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.
What you’ll do
Customer Relationship Management: Develop, maintain, and maximize relationships with customers of GEHO® industry pumps across the East territory including Australia, PNG, and New Zealand. Daily engagement to ensure customer satisfaction and loyalty. Success means strong, long-term partnerships and increased market share.
Supply Agreement Management: Initiate, manage, and maintain supply agreements in the region, assisting the End User Sales Division with implementation to ensure smooth operations and customer fulfillment.
Technical Support and Training: Provide up-to-date technical information and recommendations to clients, supported by the WMNL Technical Support Specialists team. Promote technical training within the customer base to enhance product knowledge and usage.
Business Development: Identify and promote new business opportunities including profitable upgrades. Track prospects, gather market intelligence, and monitor competitor activity to drive growth.
Product Trials and Upgrades: Collaborate with the Optimization Team to implement product trials and upgrades aimed at improving Total Ownership Cost (TOC) and pump wear life.
Forecasting and Reporting: Assist in aftermarket sales budget composition, forecast spare parts usage, participate in SIOP planning, and develop weekly performance reports including site visit documentation.
Inventory and Stock Management: Monitor and recommend stock levels in Australia to meet market demand efficiently.
Service Proposition Promotion: Advocate for service offerings throughout the customer base and manage Non-Conformance Reports (NCRs) within allocated customers.
Hands-on Support: Support GEHO commissioning activities and service teams as needed, demonstrating a practical approach.
Training and Knowledge Sharing: Attend training sessions including those at Weir facilities in the Netherlands and share learnings with internal teams and customers regularly.
Travel Requirements: Frequent travel within the region and beyond is required to maintain customer relationships and support business activities.
Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
What you’ll bring
Must-haves:
Mechanical background in engineering or as a mechanical/electrical fitter.
Experience with SAP or similar ERP systems.
Strong written and oral communication skills with the ability to engage diverse audiences.
Proven problem-solving skills with the ability to think creatively and apply practical solutions.
Nice-to-haves:
Experience in the mining or industrial pump sectors.
Knowledge of statistical and mathematical concepts relevant to product performance and forecasting.
Previous experience in customer-facing technical roles.
Ability to work collaboratively within cross-functional teams and across regions.
Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.
We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.
We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
Competitive pay
Career development and learning support
Access to global inclusion networks
Regional and team-specific benefits
Sharebuilder scheme
Wellness support for you and your family
Collaboration with global teams
Study support
