GENAI Associate Product Manager

Company Description

In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1300 brokers and 225 retail stores across the country.

We’re passionate about what we do and like to do things differently. We’ve enjoyed record growth while adapting to the changing world around us. We have bold ambitions to change the way Australians experience property buying, for good.

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

The GenAI Associate Product Manager will play a pivotal role in shaping the future of AI-driven solutions at Lendi Group. Your contributions will directly influence Lendi Group’s ability to deliver personalised, data-driven solutions that empower our customers and brokers, ensuring we remain at the forefront of the fintech industry. By pushing the boundaries of what GenAI can achieve, you’ll play a key role in driving the company’s growth and cementing our position as a leader in AI innovation.

Reporting to the Data Platform and AI Transformation Lead, you will collaborate with cross-functional teams to develop, manage, and optimise GenAI products that enhance customer experiences, drive business value, and align with the company’s strategic objectives. This role offers an exciting opportunity to work at the intersection of cutting-edge AI technologies and innovative product development.

Job Description

• Product Development:
  • Contribute to defining the vision, strategy, and roadmap for GenAI products, ensuring alignment with Lendi Group’s strategic objectives.
  • Collaborate with Data Science, Data, Technology, and Product teams to develop AI-powered solutions, including agentic systems, predictive models, and personalisation engines.
  • Gather and prioritise product requirements, working closely with business stakeholders to ensure products meet customer and broker needs and business goals.
    
• Stakeholder Management:
  • Engage with key stakeholders across various business units to gather insights, communicate progress, and ensure alignment with business priorities.
  • Maintain a continuous discovery and feedback loop to refine product requirements, ensuring they meet the evolving needs of customers, brokers, and the business
  • Facilitate cross-functional collaboration to drive the development and adoption of GenAI products, ensuring a seamless integration into existing workflows and systems.
    
• Market and User Research:
  • Conduct market research to stay informed about industry trends, emerging technologies, and competitive products in the GenAI space.
  • Support and participate in user research activities to understand customer pain points, behaviours and needs and utilise these insights to identify and prioritise opportunities for AI-driven innovation.
    
• Vendor Engagement
  • Support vendor assessments against business, technical and commercial requirements
  • Support vendor engagements and supplier on-boarding processes.
    
• Agile Project Management:
  • Manage the product lifecycle from ideation to launch, ensuring timely delivery of high-quality GenAI products.
  • Develop and maintain detailed project plans, including timelines, milestones, and resource allocation that are aligned to an Agile delivery approach.
  • Track and report on product performance metrics, making data-driven decisions to iterate and improve products.
    
• Data and AI Integration:
  • Work closely with the Data and Product teams to ensure seamless integration of GenAI products with Lendi’s architecture and AI strategy.
  • Assist in identifying and prioritising data sources, tools, and technologies necessary for developing and scaling GenAI products.
    
• Customer-Centric Focus:
  • Champion the voice of the customer and broker in all product decisions, ensuring that GenAI products deliver value and enhance the overall user experience.
  • Develop clear and compelling product messaging that resonates with both internal and external customers.
    
• Continuous Learning and Improvement:
  • Stay current with the latest developments in AI, machine learning, and product management practices.
  • Participate in ongoing training and professional development to continuously improve skills and knowledge relevant to the role.

Qualifications

• Experience:
  • 2+ years of experience in product management, preferably in a technology or AI-driven environment.
  • Demonstrated understanding of AI, machine learning, and data-driven product development processes.
  • Experience working in cross-functional teams and managing product lifecycles from concept to launch.
• Skills:
  • Strong analytical skills, with the ability to translate complex data and AI concepts into actionable product strategies.
  • Excellent communication, and interpersonal skills, with the ability to influence stakeholders.
  • Proficiency in agile project management tools and methodologies including Atlassian suite.
  • Familiarity with data platforms, AI/ML frameworks, and cloud technologies (e.g., AWS, Azure, GCP) is a plus.
• Attributes:
  • Customer-focused mindset with a passion for innovation and delivering exceptional user experiences.
  • Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving abilities, with a proactive and solution-oriented approach to challenges.

Additional Information

• Enjoy the flexibility of remote working arrangements. We offer a highly flexible hybrid structure to suit your individual needs
• We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.
Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.
Lendi Group is a 2024 Circle Back Initiative Employer; we value a positive candidate experience and commit to respond to every applicant. Once we have received your application, we will reach out to you via email.
Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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