General Manager Fibre Upgrades

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

Broadband connectivity is essential for social prosperity and economic productivity. Fibre offers a faster and more reliable connection, providing a stable, secure, and resilient experience that benefits consumers and retail partners. For the nation, fibre's speed and reliability enhance opportunities and productivity for industries, businesses, and communities. Today, approximately 5 million homes and businesses across Australia have (or will shortly have) the ability to upgrade from legacy copper to full fibre. And this role is key to delivering this game changing program.

The General Manager Fibre Upgrades will define and drive the customer strategy and product experience for fibre upgrades. This role involves ensuring smooth and effective processes for moving customers to fibre, collaborating with retail service providers to deliver a consistent experience across various premises types, including free-standing homes, multi-dwelling units, and commercial premises.

Your role will be accountable for leading the nbn's Fibre Upgrade program, a critical element of the network's evolution, delivering superior broadband connectivity to over 5 million premises. You will lead the strategy to drive upgrade demand and make key decisions to support Australia's fibre migration. This role requires collaboration within the Customer team, across the broader nbn, particularly with Operations and Networks, and with external industry stakeholders.

A bit about you

To be successful in this role you will have a strong customer orientation, be an outstanding communicator, collaborator, and a strategic problem solver. Ideally you will have experience managing complex programs and initiatives, including the ability to deliver large scale change initiatives. Exceptional commercial acumen and a proven track record of benefits realisation is required.

This role relies heavily on strong communication and influencing skills to be successful, so the right candidate will have the ability to foster collaborative working environments and teams, as well as being an outstanding leader of senior and experienced teams. Your ability to span from customer requirements and needs, understanding the wholesale environment and enablement, all the way to influencing operational execution and performance is a blend of capability that distinguishes you as the perfect candidate for this role.

Are you ready to leverage your diverse experience in a dynamic role? We are seeking a professional with a strong background in the telecommunications industry. Your ability to influence and collaboratively solve challenges for both our business and customers will distinguish you as an ideal candidate. Join us and make a significant impact!

Life at nbn

To be part of nbn is to be part of something bigger. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent opportunity, and applications will close at midnight on Wednesday 9th April 2025.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time