General Manager, Operations

A BIT ABOUT US

Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.

But it’s not just about what we do. It’s about empowering the wealth industry to change peoples’ lives for the better. We believe that nothing happens in isolation, so we work together and collaborate with our customers and the industry, building confidence.

Due to an internal secondment, we are looking for a 6-month contractor to come in as our General Manager, Operations for our Class business. This role will be responsible for supporting the efficient and compliant delivery of customer focused solutions across all Class business lines (Class, NowInfinity, Growth and Solutions).

You will lead the Process Improvement & Delivery, Risk & Compliance, Training & Education and Data Enablement team. This role is accountable for governance and program management of key initiatives, Line 1 Risk Management (aligned to the HUB24 Group Risk Framework), optimising our education and training offerings for clients, and overseeing our key business enablement systems such as Salesforce and Billing/Data Platforms working closely with the Growth and Finance business lines.

This role is a 6 month contract role based in our Sydney CBD office. 

Responsibilities:

• Executing the strategy for the Operations vertical to achieve its goals while aligned to the Class and HUB24 group strategy and goals, with input and direction from the broader Class leadership team.
• Working closely with the Class CEO and leadership team to deliver Class and HUB24 Group goals.
• Direct responsibility for the vertical P&L, planning and management of budget.
• Board and management reporting.
• Execute Operations vertical business strategies and meet business objectives.
• Overseeing daily business activities, improving overall business functions, and communicating business goals.
• Support Class to achieve business targets for the operations vertical.
• Drive the delivery of data analytics and insights for product features and road map.
• Build and maintain a high performing culture aligned to the values of Class and HUB24 while lifting engagement.
• Evaluate business performance, productivity, and competitiveness, monitoring financial activities, analysing accounting and financial data.
• Reporting and presenting to the Class and HUB24 Boards. 

Requirements:

• Minimum of 15 years of experience in equivalent senior manager positions.
• 10+ years of experience leading team sizes (total downlines) of 20+ direct and indirect reports.
• Higher tertiary qualified, preferred in Business, Finance and/or Accounting. Post-graduate qualifications are also highly desirable.
• Experience with responsibility for P&L accountability, and input to strategic direction.
• Strong commercial business acumen with an innovative and entrepreneurial mindset.
• High level of leadership capability, with prior experience in leadership, coaching, people development and training. 
• Highly developed interpersonal and communication skills, including at an Executive level and Board communication.

THE CLASS STORY

At Class, our vision is to reimagine a simpler, more automated world for our customers through innovation and technology leadership. We reimagine solutions through the smart application of technology to make processing and data connection painless and by simplifying complex customer problems.

Check out why our people love working at HUB24! 

We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. If you don't feel you fit this role 100%, we would still love to hear from you. Tell us what you're interested in - you still might have a skill we didn't realise we needed!

The Recruitment Process: 

- Acknowledgement email once your application has been submitted. 

- Our Talent team will start reviewing your application, if unsuccessful you will be notified. 

- If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. 

- If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.

- Should you require any accommodations to the recruitment process, please contact [email protected] and one of our team will be in touch. 

- Interviews can happen virtually or face to face with the hiring manager, or other members of the broader team. Depending on the role, there may be more than two interviews. 

- Communication of outcomes to successful and unsuccessful candidates and feedback provided. 

*As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 

2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Endorsed by WORK180, we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on the BOSS Best Places to work list.

Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative