Graduate Business Analyst - Claims 2027

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Our Claims business unit sits at the heart of TAL’s purpose and transformation agenda. It’s where customers are supported at their most vulnerable, which gives the work a strong sense of meaning and impact. The team is also the focal point for innovation, acting as the hub where emerging technologies and new ways of working are tested and deployed first.

Our graduates will gain fast exposure to how the business truly operates, working closely with operational teams, technology, product, pricing, marketing, and other shared services.

What we can provide:  

• An exciting opportunity to launch your career in a permanent Business Analyst role at TAL from day one.
• The graduate program consists of rotations across the three Claims Innovation & Experience workstreams, commencing February 2027.
• Access to TAL senior leadership team, industry thought leaders and support from dedicated sponsors, buddies and career mentors.  
• Ongoing professional development support and study days.  
• Take part in activities such as volunteering, mentoring, or fundraising.  

The Graduate Business Analyst role supports TAL’s claims transformation by translating complex operational workflows into clear, actionable requirements that guide technology delivery. It’s a hands‑on role suited to someone curious about claims, eager to build BA capability, and motivated by work that directly impacts how transformation is embedded across the business.

In This Role You Will:

• Document detailed claims workflows and create accurate process maps that highlight inefficiencies.
• Develop business requirements and user stories grounded in real consultant needs.
• Support workshops by capturing pain points, workflow challenges, and operational insights.
• Maintain requirements documentation, ensuring traceability and identifying conflicts between business needs and technical constraints.
• Participate in UAT to validate that solutions improve operational workflows and record issues from a business perspective.
• Work closely with Technical BAs to ensure smooth handoffs and complete, well‑structured requirements.

Who we are looking for:  

• A strong academic track record (distinction average or above) preferably in a Business, Commerce, or related discipline. 
• Effective verbal and written communication skills. 
• Well-rounded background with experience across community and / or extra-curricular activities. 
• Genuine Interest in life insurance, business operations, and customer impact.
• Adaptability and willingness to work in ambiguous, evolving environments.
• Leadership qualities developed through high school, university, work experience and / or extracurricular activities. 

Who can apply: 

To apply, you must be an Australian/New Zealand Citizen or have Permanent Residency and have completed an undergraduate degree or postgraduate degree in the last two years or complete prior to the program start date. Please note, this is a Sydney-based role.

If this sounds like an opportunity for you, we encourage you to apply today. Please attach a CV and/or cover letter and a copy of your academic transcripts.

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.

Our benefits: 

• Company-paid income protection insurance, and life and total + permanent disability insurance. 
• Wellbeing resources to support your physical, mental, and financial health. 
• Our offices have fitness facilities; a fully equipped gym, daily onsite classes in Boxing, HIIT, Yoga, Pilates, and Zumba. 
• End-of-trip facilities including bike racks and showers, or employees are entitled to discounted memberships at nearby gyms. 
• Discounts on everyday spending at over 350 popular Australian stores. 
• Community Days - paid leave to give back to the community by volunteering, mentoring, or fundraising causes. 
• Blended ways of working – a mix of working from home and in the office. 

Important to us   

Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.  

Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.   

#LI-Hybrid #ThisGradLife

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.