Jobs at TAL Australia

Provide analysis, advice and support across prudential risk and compliance frameworks. Develop policies, embed regulatory change, monitor compliance obligations, support incident and breach management, manage APRA engagement, and deliver senior reporting to inform governance and risk-based decisions.

Lead the end-to-end PAYG withholding program for claims and investments. Own PAYG rules, rates and calculation logic, oversee system configuration and controls, ensure timely ATO reporting, translate legislation into operational solutions, partner with Tax and senior stakeholders, and implement continuous improvements to reduce risk and enhance compliance.

As a Claims Technical Specialist, you will provide technical guidance across various claims, coach Claims Consultants, and ensure quality outcomes while adhering to compliance standards.

Manage escalated insurance complaints through internal and external dispute resolution. Triage, register, acknowledge, allocate and maintain complaint records, support multiple inboxes, perform QA and audits, report trends, conduct root cause analysis, detect incidents, and contribute to training and continuous improvement within governance and regulatory frameworks.

Lead a multidisciplinary People & Culture consulting team handling complex employee relations, operational safety, wellbeing and workers' compensation. Partner with leaders to deliver people-first solutions, uplift leader capability, and drive continuous improvement across systems and processes (including ServiceNow) using data and insights to improve service delivery and outcomes.

Design and maintain claims knowledge artifacts, forms and communications aligned to regulation; translate regulatory and business change into usable guidance; lead initiatives to strengthen compliance, reduce risk and improve customer claims experiences; provide authoritative claims policy expertise and monitor industry developments.

Partner with Claims and health practitioners to design evidence-based recovery and return-to-work plans for IP and TPD claims. Identify at-risk claims early, coach Claims Consultants on rehabilitation decisions, manage external provider performance, and contribute recovery insights to improve claim outcomes and customer experience.

Lead and manage strategic partner relationships with superannuation funds to deliver member-focused life insurance solutions. Influence senior stakeholders, drive commercial growth and retention, ensure service excellence, and lead teams to deliver improved partner and member outcomes while navigating regulatory and operational complexity.

The Business Resilience Manager will enhance organizational resilience, oversee continuity documentation, manage recovery strategies, and collaborate with various stakeholders to ensure operational preparedness during disruptions.

Provide legal guidance in compliance with financial services and life insurance regulations, advising on products and legal documents while managing risk and integrity.

Perform business and data analysis to improve third-party data quality, validate critical third-party information, resolve data gaps, optimise collection tools/processes, and deliver actionable insights to support risk management and governance.

Provide first‑line customer support for life insurance customers via phone, resolve queries, complete admin tasks, handle escalations and complaints, follow privacy/compliance, spot common issues, collaborate with teams, and complete comprehensive product and systems training.

Manage a portfolio of complex Group Life claims, assess eligibility by interpreting policy, medical and financial information, communicate with customers, advisers and practitioners, develop RTW plans, lead case conferences, collaborate with internal/external stakeholders, mentor junior staff, and ensure compliance with regulatory and claims handling standards.

Manage and grow strategic partnerships with superannuation funds to improve accessibility and member outcomes for group life insurance. Develop partnership plans, lead commercial discussions, drive initiatives, ensure service delivery, resolve partner issues, and influence product and digital solutions to meet partner needs.

Lead strategy, planning, governance, budgeting and performance tracking for the Customer & Brand function. Drive executive and board reporting, oversee line 1 risk management, controls and regulatory obligations, and coordinate innovation and cross-functional business projects.

Lead a claims team to deliver fair, timely, and customer-focused outcomes. Own portfolio performance, resolve complex claims and escalations, ensure compliance, optimise operations through resource planning and performance monitoring, and drive continuous improvement and capability uplift.

Provide administrative support to Claims Consultants in life insurance claims: manage documentation, follow up on medical and financial requirements, draft customer communications, handle calls, assist claim closures, and contribute to process improvements while learning TAL claims processes.

Manage end-to-end Group Multi life insurance claims (TPD/IP), interpret legacy policy terms, assess and finalise payments, engage medical and legal specialists, communicate with customers and partners, and participate in case conferences to deliver timely, empathetic claim outcomes.

Manage a portfolio of Lump Sum life insurance claims, ensuring compliant, high-quality, customer-focused handling. Communicate with customers and stakeholders, support process improvement, governance, and team initiatives, and maintain up-to-date industry knowledge.

Manage TPD and IP life insurance claims end-to-end for the REST fund, assess and finalise payments, engage medical/legal specialists, communicate with customers and partners, and participate in case conferences to deliver timely, high-quality outcomes.