Jobs at TAL Australia

Provide legal advice across claims, underwriting and operations; manage disputes, litigation and AFCA complaints; advise on insurance law and regulatory compliance; deliver training and collaborate with stakeholders to minimise risk and support commercial objectives.

Investigate and resolve customer complaints fairly and promptly, communicate empathetically, identify root causes, drive improvements, and collaborate across teams to ensure compliant, consistent outcomes.

Lead risk governance for major claims transformation programs, embedding risk-informed decision-making, shaping controls for new processes and AI-enabled solutions, providing risk insights and assurance, and influencing stakeholders to balance delivery outcomes with strong risk discipline.

Support recovery and sustainable return-to-work outcomes across income protection and total permanent disability claims. Partner with claims teams, health practitioners, and external providers to identify barriers, develop evidence-based strategies, coach claims consultants, and improve claim duration and customer outcomes. The role also contributes to best-practice recovery approaches and claims leadership insights.

Partner with Claims and health practitioners to design evidence-based recovery and return-to-work plans for IP and TPD claims. Identify at-risk claims early, coach Claims Consultants on rehabilitation decisions, manage external provider performance, and contribute recovery insights to improve claim outcomes and customer experience.

Deliver, enhance and maintain actuarial projection systems (Prophet) and integrations to support liability, capital valuations, IFRS reporting and business planning. Work with actuarial and finance stakeholders to specify data, modify DCS processes, and implement data flows to the IDR.

Provides technical advice, assessment guidance, authorization, and quality review for life insurance claims. Coaches Claims Consultants, reviews delegated and adverse decisions, supports case conferences and reporting, and helps improve claims capability and outcomes. Ensures compliance with life insurance regulations, privacy requirements, legislation, and industry standards while contributing to governance and quality assurance.

Provide strategic legal and commercial advice for life insurance products, contracts, intellectual property, marketing communications, regulatory risk, and industry reform. Negotiate commercial arrangements, advise on financial services regulation, support business growth, and help stakeholders make informed decisions while protecting customer and company interests.

Lead corporate strategy development and annual planning, perform market and competitor analysis, build complex models and extract insights from large data sets, and partner with executives and senior stakeholders to drive strategic initiatives across the business.

Provide analysis, advice and support across prudential risk and compliance frameworks. Develop policies, embed regulatory change, monitor compliance obligations, support incident and breach management, manage APRA engagement, and deliver senior reporting to inform governance and risk-based decisions.

Lead the end-to-end PAYG withholding program for claims and investments. Own PAYG rules, rates and calculation logic, oversee system configuration and controls, ensure timely ATO reporting, translate legislation into operational solutions, partner with Tax and senior stakeholders, and implement continuous improvements to reduce risk and enhance compliance.

Lead pricing analytics and actuarial model development to inform pricing strategy and commercial decisions. Analyze complex customer and business data, drive automation and analytical improvements, partner with stakeholders to influence outcomes, and coach team members to uplift capability.

Provide legal advice and support across Claims, Underwriting, Risk & Compliance; manage litigated matters, AFCA disputes and external complaints; deliver training; review product documentation and commercial agreements; partner with internal teams and external counsel to manage risk and regulatory matters.

Use data, analytics and emerging technology to improve customer retention and long-term value across retail life insurance portfolios. Build scalable data assets, automate analytics, develop models, deliver dashboards and reports, translate analysis into stakeholder recommendations, and champion responsible data and AI practices to support pricing, retention and strategic decision-making.

Lead preparation and delivery of investment risk, performance and ALM reporting to Board, ALCo and senior executives. Provide actionable analysis of investment risks and portfolio performance, ensure reporting quality, improve reporting systems and data stores, automate analytics, and present insights to governance forums. Partner with Investment Operations, Risk, Capital, Legal, Finance and IT to support investment governance and regulatory obligations.

Assess life insurance claims by reviewing policies and medical, vocational and financial documentation; determine eligibility, apply professional judgement, communicate outcomes, partner with customers and stakeholders, and provide benefit payments and support.

As a Claims Technical Specialist, you will provide technical guidance across various claims, coach Claims Consultants, and ensure quality outcomes while adhering to compliance standards.

Design and maintain claims knowledge artifacts, forms and communications aligned to regulation; translate regulatory and business change into usable guidance; lead initiatives to strengthen compliance, reduce risk and improve customer claims experiences; provide authoritative claims policy expertise and monitor industry developments.

Provide financial risk and compliance guidance across the business, develop risk appetite and ICAAP support, lead stress testing, embed risk awareness with stakeholders, and deliver strategic risk advice for TAL's financial risk portfolio.

Provide Line 2 risk and compliance support for the Claims business, managing incidents, regulatory reporting, risk and control reviews, and monitoring. Identify emerging risks and trends, influence remediation of control gaps, deliver risk advice, and build stakeholder relationships to improve outcomes and resilience.