Lead partner-facing tech and information security assurance activities for third-party vendors: coordinate responses, review assurance artefacts (SOC/ISO), perform control testing, report risks and remediation, and maintain technology/cyber contractual clauses and frameworks to meet regulatory obligations.

Partner with the Chief Customer & Brand Officer to set strategy, governance and operating rhythms; lead executive and board reporting, budget oversight and delivery of priority initiatives; own Line 1 risk management (FAR, controls, incidents) and coordinate innovation and global partnerships to embed risk‑aware decision making across Customer & Brand.

Own and deliver the digital and AI product strategy and roadmap for Claims, leading cross-functional discovery, pilots, scaling and operationalisation of AI-enabled solutions to improve decision speed, consistency, risk management and cost efficiency.

Partner with Claims and health practitioners to design and deliver evidence-based recovery and return-to-work strategies for IP and TPD claims. Intervene early on at-risk claims, coach Claims Consultants, influence external provider quality, and contribute insights to improve recovery outcomes and claims performance.

As a Senior Claims Consultant, you will manage complex Group Life claims, provide customer support, and mentor junior staff, ensuring compliance with policy and regulations.

Manage a portfolio of complex Group Life Insurance claims, assessing eligibility, analysing medical and financial information, communicating with customers and stakeholders, developing return-to-work plans, leading case conferences, and mentoring junior staff to deliver high-quality claim outcomes in line with regulatory and policy requirements.

Manage end-to-end group life insurance claims (TPD and IP) for the REST fund, assess and finalise payments, engage medical, legal and rehabilitation specialists, communicate with customers and stakeholders, and participate in case conferences to deliver quality health and claims outcomes.

Manage end-to-end Group Multi life insurance claims (TPD/IP), interpret legacy policy terms, assess and finalise payments, engage medical and legal specialists, and deliver clear communication and support to customers and stakeholders.

Manage Group life insurance claims (TPD and IP) end-to-end, assess and finalise payments, engage medical/legal specialists and third-party providers, maintain clear customer and partner communication, and participate in case discussions to deliver timely, high-quality claim outcomes.

Plan and deliver technology and transformation project audits, identify and report findings, engage senior stakeholders, validate remediation actions, and improve risk and control frameworks across the organisation.

Provide risk and compliance advice for Group Life & Retirement, assess controls and incidents, drive remediation, report on incidents and trends, coach teams, and partner with Line 1 and Line 2 to ensure regulatory compliance and strong risk culture.

Lead a claims team to deliver fair, timely, human‑centred outcomes while managing escalations, risk, governance, and complex claims. Coach and develop staff, drive continuous improvement, and ensure regulatory and ethical compliance to protect customers and sustain portfolio performance.

Support actuarial finance by analysing lapse, morbidity and mortality experience across portfolios; produce experience investigations, recommend assumptions, automate monitoring processes, ensure data integrity, develop analytical tools (using R/SQL/Prophet), and provide business insights.

Provide functional and technical support for finance systems, leading configuration, testing, upgrades/patching, documentation, vendor collaboration, ticket triage, and post-live support to meet business and compliance needs.

Provide legal advice across claims, underwriting and commercial teams; manage litigated matters and external dispute processes (including AFCA); deliver legal training; advise on Life Insurance Code obligations; support Internal Dispute Resolution and review key product and commercial documentation to improve customer outcomes.

Lead a Claims Quality Assurance team to ensure accurate life claim assessments, drive risk management and continuous improvement, resolve escalations, support complex claims, oversee operations and reporting, and develop staff while delivering QA-driven remediation and projects.

Maintain and own workforce planning tools, capacity and forecast models for claims; analyse demand versus capacity, generate actionable insights and reporting (Power BI), engage leaders to inform budgeting and staffing decisions, and deliver training to build planning capability.

The Head of IAM and Cyber Platforms will manage IAM capabilities and cyber security platforms, ensuring effective measures against cyber threats and leading identity programs.

Provide legal guidance for TAL's Group Life and Retirement, ensuring compliance and enabling secure, reliable outcomes through risk management and regulatory interpretation.

The Accountability Manager ensures the Accountability Framework is implemented across the business, provides compliance oversight, and offers expert advice to senior leaders.