Jobs at TAL Australia

Lead a claims team to deliver fair, timely, and customer-focused outcomes. Own portfolio performance, resolve complex claims and escalations, ensure compliance, optimise operations through resource planning and performance monitoring, and drive continuous improvement and capability uplift.

The Senior Analyst Prudential Compliance will strengthen compliance frameworks, manage regulatory changes, enhance risk visibility, and support decision-making, focusing on compliance and risk culture in alignment with regulations.

Provide pragmatic risk and compliance advice across Claims, embed risk governance for AI and automated decisioning, oversee assurance/monitoring/reporting, identify emerging risk themes, ensure regulatory escalation and reporting, and influence stakeholders to champion responsible, compliant use of AI and data-driven capabilities.

Manage and grow strategic partner relationships within the Wealth network by developing account plans, driving partner initiatives, resolving escalations, aligning internal stakeholders, and using commercial insight to improve partnership outcomes and long-term value.

As a Senior Claims Consultant, you will manage complex Group Life claims, provide customer support, and mentor junior staff, ensuring compliance with policy and regulations.

Provide administrative support to Claims Consultants in life insurance claims: manage documentation, follow up on medical and financial requirements, draft customer communications, handle calls, assist claim closures, and contribute to process improvements while learning TAL claims processes.

Manage end-to-end Group Multi life insurance claims (TPD/IP), interpret legacy policy terms, assess and finalise payments, engage medical and legal specialists, communicate with customers and partners, and participate in case conferences to deliver timely, empathetic claim outcomes.

Manage a portfolio of Lump Sum life insurance claims, ensuring compliant, high-quality, customer-focused handling. Communicate with customers and stakeholders, support process improvement, governance, and team initiatives, and maintain up-to-date industry knowledge.

Manage TPD and IP life insurance claims end-to-end for the REST fund, assess and finalise payments, engage medical/legal specialists, communicate with customers and partners, and participate in case conferences to deliver timely, high-quality outcomes.

Manage a portfolio of complex Group Life Insurance claims, assess eligibility using medical and financial evidence, communicate with customers and stakeholders, develop Return to Work plans, lead case conferences, collaborate with internal teams and reinsurers, and mentor junior staff to deliver quality claim outcomes.

Lead strategy and evolution of Group Life insurance product portfolio: define strategy, ensure compliance, negotiate commercial agreements, deliver product documentation, drive enhancements using market insight, influence stakeholders, and run partner workshops and training to improve customer outcomes and retention.

Provide enterprise-level oversight of all Finance change initiatives, managing portfolio structure, prioritisation, governance, assurance, and executive decision support. Operate the Finance Change Forum, assess investments and capacity, track risks and actions, and build change capability maturity models to align initiatives with strategic and regulatory requirements.

Develop and maintain pricing models, deliver data-driven pricing insights and recommendations, validate data for accuracy, communicate findings to stakeholders, support reinsurance and product solutions, and improve pricing tools and processes to drive efficiency and consistency.

As a Claims Technical Specialist, you will provide technical guidance across various claims, coach Claims Consultants, and ensure quality outcomes while adhering to compliance standards.

Provide end-to-end employee relations case management (performance, conduct, grievances, investigations), coach people leaders, support return-to-work plans, assist with organisational change and P&C projects, and design and deliver manager training to ensure consistent, compliant people practices.

Lead a multidisciplinary People & Culture consulting team handling complex employee relations, operational safety, wellbeing and workers' compensation. Partner with leaders to deliver people-first solutions, uplift leader capability, and drive continuous improvement across systems and processes (including ServiceNow) using data and insights to improve service delivery and outcomes.

Maintain and improve Power BI risk and compliance dashboards, deliver timely BAU reporting for executives and the Board, triage data quality issues, coordinate change requests, and support transition of new reporting solutions into stable operations.

Provide professional reception and concierge services, manage visitor sign-in and access, oversee shared inbox, coordinate executive boardroom and meeting bookings, arrange catering and AV setup, and support security, emergency and WHS requirements to ensure smooth corporate operations and positive client experiences.

The Business Resilience Manager will enhance organizational resilience, oversee continuity documentation, manage recovery strategies, and collaborate with various stakeholders to ensure operational preparedness during disruptions.

Provide legal guidance in compliance with financial services and life insurance regulations, advising on products and legal documents while managing risk and integrity.