Lead a Claims Quality Assurance team to ensure accurate life claim assessments, drive risk management and continuous improvement, resolve escalations, support complex claims, oversee operations and reporting, and develop staff while delivering QA-driven remediation and projects.

As a Customer Experience Specialist, you'll provide exceptional service to customers, handle queries, manage complaints, and complete related administrative tasks, all while adhering to compliance standards.

The Senior Engineer will drive Continuous Delivery transformation, designing and developing Claims Life Insurance applications, collaborating with teams, and ensuring high-quality scalable solutions.

The Legal Technical Specialist ensures fair decision-making in claims by producing clear communications, coaching colleagues, and maintaining regulatory standards, fostering consistency and transparency in outcomes.

The TAL graduate program immerses graduates in various business areas, offering rotations, mentorship, and professional development to foster leadership skills for future roles.

As a Claims Technical Specialist, you will provide technical guidance across various claims, coach Claims Consultants, and ensure quality outcomes while adhering to compliance standards.

The Senior Risk Analyst - Legal manages risk incidents, executes controls assessments, drives compliance with frameworks, and fosters a proactive risk culture.

Lead the transformation of TAL's talent acquisition model, improving processes and technology usage while collaborating with key business leaders and stakeholders.

The Business Resilience Manager will enhance organizational resilience, oversee continuity documentation, manage recovery strategies, and collaborate with various stakeholders to ensure operational preparedness during disruptions.

The role involves enhancing TAL's Business Resilience capability through Business Continuity and Crisis Management activities, supporting stakeholders in maintaining documentation, facilitating reviews, conducting Business Impact Analysis, and liaising with teams to ensure effective recovery strategies and stakeholder relationships.

The Senior Analyst Prudential Compliance will enhance compliance frameworks, support regulatory change, improve risk visibility, and enable informed decisions within TAL's risk and compliance structure.

Partner with the Chief Customer & Brand Officer to set strategy, governance and operating rhythms; lead executive and board reporting, budget oversight and delivery of priority initiatives; own Line 1 risk management (FAR, controls, incidents) and coordinate innovation and global partnerships to embed risk‑aware decision making across Customer & Brand.

Partner with Claims and health practitioners to design and deliver evidence-based recovery and return-to-work strategies for IP and TPD claims. Intervene early on at-risk claims, coach Claims Consultants, influence external provider quality, and contribute insights to improve recovery outcomes and claims performance.

As a Senior Claims Consultant, you will manage complex Group Life claims, provide customer support, and mentor junior staff, ensuring compliance with policy and regulations.

The Site Reliability Platform Engineer ensures platform reliability at scale, leads CI/CD practices, automates processes, and mentors engineers while driving incident responses.

The Claims Portfolio Manager enhances TAL's claims portfolio by using data insights to drive decision-making, improve claim outcomes, and ensure governance and integrity in claim processes.

The Program Manager leads TAL's claims platform modernization, overseeing the migration from a legacy environment to a cloud solution, ensuring strategic planning and stakeholder engagement.

Manage end-to-end Group Multi life insurance claims (TPD/IP), interpret legacy policy terms, assess and finalise payments, engage medical and legal specialists, and deliver clear communication and support to customers and stakeholders.

Manage Group life insurance claims (TPD and IP) end-to-end, assess and finalise payments, engage medical/legal specialists and third-party providers, maintain clear customer and partner communication, and participate in case discussions to deliver timely, high-quality claim outcomes.

Manage end-to-end group life insurance claims (TPD and IP) for the REST fund, assess and finalise payments, engage medical, legal and rehabilitation specialists, communicate with customers and stakeholders, and participate in case conferences to deliver quality health and claims outcomes.