Jobs at TAL Australia

Manage complex Group Life insurance claims from assessment through resolution, interpreting policy terms, underwriting decisions, medical and financial information, and regulatory requirements. Communicate with customers, advisers, practitioners, and stakeholders; develop return-to-work plans; lead case conferences; gather evidence; and make sound claims decisions. The role also involves mentoring junior staff and providing technical leadership.

Lead actuarial pricing for group life insurance portfolios, including profitability analysis, insurance reviews, rerates, tenders, and new business pricing. Ensure recommendations meet regulatory and governance requirements, enhance pricing and experience models, and improve data quality. The role also involves communicating insights to clients and developing pricing talent through coaching and knowledge sharing.

Develop, test, and support production data solutions for actuarial modeling, reporting, and business processes. Build ETL pipelines across SQL Server and Azure, integrate actuarial and finance platforms, create reconciliation and validation reporting, maintain database environments, and provide operational support. The role also develops technical designs, ensures secure and scalable solutions, conducts code reviews, and promotes development standards and best practices.

Develop and refine corporate strategy, lead annual strategic planning and executive strategy offsites, analyze markets and competitors, build complex models, extract insights from large datasets, identify strategic opportunities and risks, and collaborate with executives, senior leaders, business managers, and external partners.

Manage complex Group Life Insurance claims from assessment through resolution, interpreting policy terms, underwriting decisions, and medical and financial evidence. Communicate with customers, advisers, practitioners, and other stakeholders; develop return-to-work plans; lead case conferences; ensure regulatory and procedural compliance; and make evidence-based eligibility decisions. The role also mentors junior staff and provides technical leadership.

Manage a portfolio of group life insurance TPD and IP claims from assessment through finalisation. Responsibilities include analysing claims, calculating payments, communicating with customers and advisers, coordinating treating doctors and rehabilitation consultants, engaging medical and legal specialists, participating in case conferences, and managing third-party providers to deliver timely, high-quality outcomes.

Analyze and improve third-party risk practices, assessments, controls, processes, and data quality. Identify emerging risks and trends, provide guidance to stakeholders, support regulatory compliance, and strengthen governance across third-party relationships. The role requires strong analytical, reporting, communication, stakeholder engagement, and risk-management capabilities within a regulated environment.

Leads a life insurance claims team to deliver fair, timely, compliant, and customer-focused outcomes. Responsibilities include managing claims portfolio performance, resolving complex claims and escalations, coaching and developing employees, improving service quality, managing resources, and driving continuous operational improvement while maintaining regulatory adherence.

Support actuarial systems by designing, building, testing, and implementing Prophet projection models. Analyze model data requirements, maintain DCS integrations, and develop IDR data flows supporting IFRS reporting. Collaborate with Finance and Actuarial stakeholders to improve systems used for liability and capital valuations, embedded value reporting, and business planning.

Create clear, compliant customer communications for life insurance policy journeys. Translate complex information into accessible correspondence, coordinate approvals with internal and external stakeholders, maintain document governance and version control, and deliver mandatory communications within project timelines. The role supports customer lifecycle and campaign moments across TAL’s Direct and Retail businesses while meeting regulatory, business, brand, and partner requirements.

Supports life insurance claims processing through administrative tasks, documentation management, follow-ups for medical and financial information, customer communications, data corrections, claim closures, and workflow coordination. The role also handles stakeholder calls, supports process improvements, and maintains knowledge of claims policies and procedures. Comprehensive training is provided in a permanent, full-time hybrid position based in Sydney.

Coordinates strategic initiatives and change implementation across TPD Claims. The role aligns stakeholders, manages deliverables, supports training schedules, tracks progress, prepares reporting and change communications, and assists with administration. It also supports business readiness, capability uplift, continuous improvement, and compliance with regulatory, governance, and quality standards while delivering customer-focused outcomes.

Coordinate and prioritize change initiatives across the Claims portfolio. Assess impacts and risks, drive readiness and adoption of new systems and processes, align stakeholders, develop engagement and communication strategies, and strengthen governance, visibility, and continuous improvement across Claims operations.

Manages complex internal complaints and dispute resolution cases for a life insurer. Investigates claims and underwriting decisions, prepares compliant final responses under ASIC RG 271, conducts peer reviews, mentors specialists, and collaborates with claims, underwriting, funds, trustees, and external partners to deliver fair customer outcomes.

Provide strategic legal advice across life insurance products, commercial arrangements, contracts, intellectual property, customer communications, marketing, and regulatory matters. Manage legal and regulatory risk, monitor emerging developments, support industry reform and advocacy, and help business stakeholders make informed decisions. The role requires collaboration, strong drafting skills, commercial judgment, and knowledge of financial services regulation, life insurance, and consumer protection.

Lead customer remediation and review initiatives within the claims function. Investigate complex customer, process, and operational issues; identify root causes and sustainable solutions; manage remediation projects from initiation through implementation; analyze information; present recommendations to senior leaders; and drive process improvement, risk reduction, customer advocacy, and operational excellence.

Manage complex group life insurance claims from submission through finalization. Independently assess TPD and IP claims, interpret legacy policy terms, calculate entitlements and payments, coordinate with medical, legal, rehabilitation, and treating doctor specialists, and communicate claim status with customers, advisers, trustees, and fund administrators. Participate in case conferences and ensure timely, accurate outcomes while delivering empathetic customer service in line with policies and procedures.

Lead accurate and compliant payroll delivery, governance, audits, controls, and risk management. Manage payroll process improvement, automation, reporting, and operational optimisation while leading and developing the Payroll Services team. Oversee stakeholder relationships, complex escalations, service performance, and employee-focused service outcomes using data and insights.

Manage a portfolio of income protection and total permanent disability life insurance claims from assessment through finalisation. Responsibilities include analysing claims, calculating payments, communicating with customers and advisers, coordinating with medical, legal, rehabilitation and treating professionals, participating in case conferences, instructing service providers, and delivering timely, empathetic outcomes in line with policies and procedures.

Manage a portfolio of lump sum life insurance claims in accordance with policy terms, claims procedures, regulations, and industry standards. Provide proactive communication and empathetic service to customers, advisers, trustees, and fund administrators. Support compliance, quality assurance, governance, process improvement, change initiatives, and departmental projects while maintaining accurate, high-quality claims outcomes.