Jobs at TAL Australia

Provides technical leadership for development and support of Group, Investment, and Retirement products on the Acurity platform. The role shapes the technology roadmap, guides agile delivery teams, configures and codes platform changes and interfaces, reviews designs and code, manages technical risks and debt, promotes engineering quality, and mentors team members. It also contributes to sprint delivery, software development, continuous improvement, and stakeholder facilitation.

Provides expert technical guidance for Total and Permanent Disability claims, ensuring accurate, consistent, policy-aligned decisions. The role influences complex case outcomes, improves assessment standards, strengthens governance and regulatory compliance, and builds team capability through training and coaching. It also uses claims insights and emerging trends to improve processes, performance, and customer outcomes.

Provide second-line risk and compliance guidance for financial risk management across a life insurer. Enhance the Risk Appetite Statement and ICAAP framework, coordinate stress testing, advise financial risk projects, and build stakeholder partnerships that promote risk awareness, resilience, and responsible growth.

Manage complex Group Life Insurance claims from assessment through resolution, interpreting policy terms, underwriting decisions, medical and financial information, and regulatory requirements. Communicate with customers, advisers, practitioners, and stakeholders; develop return-to-work plans; lead case conferences; gather evidence; and make sound claims decisions. The role also involves mentoring junior staff and providing technical leadership.

Supports the Team Manager and Underwriting Teams by managing workflow, KPIs, SLAs, quality, compliance, complex cases, complaints, and stakeholder relationships. Investigates incidents, performs root cause analysis, safeguards customer information, addresses knowledge gaps, and identifies process improvements to enhance team productivity and member outcomes.

Lead customer identity and access management engineering, delivering secure, scalable CIAM capabilities across digital and cloud services. Strengthen identity controls against fraud and account takeover, automate processes, improve reliability, and implement low-friction authentication aligned with Zero Trust. Partner with Technology, Security, and Digital teams while developing engineering capability and promoting accountability, collaboration, and continuous improvement.

Lead privileged access management engineering and governance, strengthen identity security controls, remediate audit and control gaps, automate access services, and improve PAM reliability. Partner with engineers, service providers, and stakeholders to deliver least-privilege and Zero Trust outcomes while building team capability and accountability.

Own TAL’s AI product vision, roadmap, investment prioritization, adoption, and value realization. Partner with cross-functional teams to turn emerging AI capabilities into scalable products supporting claims, underwriting, legal, and customer operations. Embed responsible AI governance, privacy, security, ethics, and compliance throughout the product lifecycle while aligning stakeholders and delivering measurable customer and business outcomes.

Assess non-disclosure cases in group life insurance retrospective underwriting, issue evidence-based underwriting opinions and decision letters, determine legislative remedies, and support complex complaints, disputes, claims, and external reviews. The role requires deep life insurance underwriting expertise, sound technical judgment, regulatory knowledge, accurate autonomous work, and collaboration across claims, underwriting, operations, and dispute resolution teams.

Leads AI engineering teams in delivering scalable, reliable, production-ready AI solutions. Responsibilities include converting prototypes into monitored services, establishing technical standards, fostering engineering talent, embedding responsible AI governance and risk controls, and aligning business, product, and technology stakeholders. The role requires expertise in generative AI, LLM systems, MLOps or LLMOps, data engineering, cloud platforms, software development, privacy, security, and regulated financial services.

Provide strategic legal advice across life insurance, financial services regulation, commercial contracts, intellectual property, customer communications, marketing, and corporate matters. Negotiate commercial arrangements, manage legal and regulatory risk, monitor emerging regulations, and contribute to industry reform and advocacy. The role requires collaboration with business stakeholders and clear communication of complex legal issues.

Manage life insurance claims from start to finish for the Aware fund, including TPD and IP claims. Assess, analyze, calculate, and finalize claim payments while maintaining regular communication with customers, advisers, trustees, and administrators. Coordinate with treating doctors, rehabilitation consultants, medical and legal specialists, and third-party providers. Participate in case conferences and peer discussions while delivering empathetic, timely, policy-compliant outcomes.

Assess and strengthen third-party risk practices by analysing risk data and trends, providing guidance to stakeholders, improving risk assessments, escalating emerging risks, and enhancing processes, controls and data quality to support regulatory compliance and protect customer outcomes.

Support recovery and sustainable return-to-work outcomes across income protection and total permanent disability claims. Partner with claims teams, health practitioners, and external providers to identify barriers, develop evidence-based strategies, coach claims consultants, and improve claim duration and customer outcomes. The role also contributes to best-practice recovery approaches and claims leadership insights.

Provides technical advice, assessment guidance, authorization, and quality review for life insurance claims. Coaches Claims Consultants, reviews delegated and adverse decisions, supports case conferences and reporting, and helps improve claims capability and outcomes. Ensures compliance with life insurance regulations, privacy requirements, legislation, and industry standards while contributing to governance and quality assurance.

Lead the end-to-end PAYG withholding program for claims and investments. Own PAYG rules, rates and calculation logic, oversee system configuration and controls, ensure timely ATO reporting, translate legislation into operational solutions, partner with Tax and senior stakeholders, and implement continuous improvements to reduce risk and enhance compliance.

Lead pricing analytics and actuarial model development to inform pricing strategy and commercial decisions. Analyze complex customer and business data, drive automation and analytical improvements, partner with stakeholders to influence outcomes, and coach team members to uplift capability.

Provide legal advice and support across Claims, Underwriting, Risk & Compliance; manage litigated matters, AFCA disputes and external complaints; deliver training; review product documentation and commercial agreements; partner with internal teams and external counsel to manage risk and regulatory matters.

Assess life insurance claims by reviewing policies and medical, vocational and financial documentation; determine eligibility, apply professional judgement, communicate outcomes, partner with customers and stakeholders, and provide benefit payments and support.

As a Claims Technical Specialist, you will provide technical guidance across various claims, coach Claims Consultants, and ensure quality outcomes while adhering to compliance standards.