Jobs at TAL Australia

Manage a portfolio of complex Group Life claims, assess eligibility by interpreting policy, medical and financial information, communicate with customers, advisers and practitioners, develop RTW plans, lead case conferences, collaborate with internal/external stakeholders, mentor junior staff, and ensure compliance with regulatory and claims handling standards.

Provide first‑line customer support for life insurance customers via phone, resolve queries, complete admin tasks, handle escalations and complaints, follow privacy/compliance, spot common issues, collaborate with teams, and complete comprehensive product and systems training.

Support pricing and value decisions by analysing portfolio and customer data, building actuarial models, creating automation tools, and delivering insights and recommendations to stakeholders to drive sustainable growth and risk-managed outcomes.

Provide pricing insights and recommendations, develop and enhance actuarial pricing models, analyze complex customer and business data, drive automation and analytical improvements, partner with stakeholders to influence commercial decisions, and coach team members to uplift actuarial and pricing capability.

Assess and strengthen third-party risk practices by analysing risk data and trends, providing guidance to stakeholders, improving risk assessments, escalating emerging risks, and enhancing processes, controls and data quality to support regulatory compliance and protect customer outcomes.

Lead a claims team to deliver fair, timely, and customer-focused outcomes. Own portfolio performance, resolve complex claims and escalations, ensure compliance, optimise operations through resource planning and performance monitoring, and drive continuous improvement and capability uplift.

Lead risk governance for major claims transformation programs, embedding risk-informed decision-making, shaping controls for new processes and AI-enabled solutions, providing risk insights and assurance, and influencing stakeholders to balance delivery outcomes with strong risk discipline.

Lead analysis and execution of strategic transactions including developing investment thesis, financial modelling, due diligence, valuation, deal structuring, negotiation, and post-merger integration. Prepare board and executive materials, manage external advisers, and collaborate with Finance, Legal, Risk and Operations while monitoring regulatory and macro developments.

Provide legal advice across claims, underwriting and operations; manage disputes, litigation and AFCA complaints; advise on insurance law and regulatory compliance; deliver training and collaborate with stakeholders to minimise risk and support commercial objectives.

Investigate and resolve customer complaints fairly and promptly, communicate empathetically, identify root causes, drive improvements, and collaborate across teams to ensure compliant, consistent outcomes.

Manage end-to-end Group Multi life insurance claims (TPD/IP), interpret legacy policy terms, assess and finalise payments, engage medical and legal specialists, communicate with customers and partners, and participate in case conferences to deliver timely, empathetic claim outcomes.

Manage a portfolio of Lump Sum life insurance claims, ensuring compliant, high-quality, customer-focused handling. Communicate with customers and stakeholders, support process improvement, governance, and team initiatives, and maintain up-to-date industry knowledge.

Provide administrative support to Claims Consultants in life insurance claims: manage documentation, follow up on medical and financial requirements, draft customer communications, handle calls, assist claim closures, and contribute to process improvements while learning TAL claims processes.

Manage TPD and IP life insurance claims end-to-end for the REST fund, assess and finalise payments, engage medical/legal specialists, communicate with customers and partners, and participate in case conferences to deliver timely, high-quality outcomes.

Deliver, enhance and maintain actuarial projection systems (Prophet) and integrations to support liability, capital valuations, IFRS reporting and business planning. Work with actuarial and finance stakeholders to specify data, modify DCS processes, and implement data flows to the IDR.

Lead corporate strategy development and annual planning, perform market and competitor analysis, build complex models and extract insights from large data sets, and partner with executives and senior stakeholders to drive strategic initiatives across the business.

Provide analysis, advice and support across prudential risk and compliance frameworks. Develop policies, embed regulatory change, monitor compliance obligations, support incident and breach management, manage APRA engagement, and deliver senior reporting to inform governance and risk-based decisions.

Lead the end-to-end PAYG withholding program for claims and investments. Own PAYG rules, rates and calculation logic, oversee system configuration and controls, ensure timely ATO reporting, translate legislation into operational solutions, partner with Tax and senior stakeholders, and implement continuous improvements to reduce risk and enhance compliance.

As a Claims Technical Specialist, you will provide technical guidance across various claims, coach Claims Consultants, and ensure quality outcomes while adhering to compliance standards.

Design and maintain claims knowledge artifacts, forms and communications aligned to regulation; translate regulatory and business change into usable guidance; lead initiatives to strengthen compliance, reduce risk and improve customer claims experiences; provide authoritative claims policy expertise and monitor industry developments.