Graduate Services Trainee

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

At GE HealthCare, our 1-year Early Career Trainee Program is designed for passionate individuals to learn alongside professionals, gain valuable insights and get hands-on experience in top-of-the-line healthcare equipment. Throughout the program, you will have mentorship opportunities, a comprehensive training curriculum and personal development initiatives to help you gain a holistic view of the business, an experience that shapes the future of healthcare delivery, and be an active contributor to a transformative healthcare industry.

As a Graduate Services Trainee, you will play a key role in meeting the ongoing maintenance requirements and reliability of our healthcare equipment both remotely and at client sites. This is an exciting opportunity for a recent graduate with a passion for healthcare technology. You will be responsible for performing service activities and driving customer satisfaction through Service Excellence.

This position is a one-year fixed term contract.

Responsibilities:

• Remote Support: Provide prompt service to customers via phone support and network tools to troubleshoot, resolve, or triage equipment issues, aiming for remote fix where possible.
• Technical call triage: Work with the field service team to minimize equipment downtime by creating accurate technical ‘game plans’ for first-time fixes on-site.

• Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, product recalls, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Customer Support: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.
• Problem-Solving: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.  Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary
• Documentation: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts).
• Teamwork / Collaboration: Work closely with cross-functional teams, including sales, product development, and customer support, to enhance overall customer satisfaction and product performance.

Quality / Compliance:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Qualifications/Requirements:

• Educational Background: Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
• Work Experience: Fresh graduate or individuals with less than 2 years of experience
• Technical Skills: An understanding of healthcare equipment, electronics, and software. Familiarity with medical systems, diagnostic devices, or other healthcare technologies is a plus. Good understanding of IT with Windows/Servers/Linux and networking fundamentals.
• Problem-Solving Abilities: Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
• Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
• Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.
• Drivers License: A valid drivers license will be required for this position as you will be required to attend the office and visit customer sites independently
• Working Rights: Full working rights in Australia required

What’s in it for you?

• A competitive remuneration package and benefits; including a Company Vehicle
• Gain real world experience through a mixture of 1-1 mentorship and a comprehensive training curriculum
• Each day brings a new location, challenges, and an opportunity to work with some of the brightest minds in the healthcare industry

Inclusion and Diversity:

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.