Growth and Revenue Operations Lead

Company Description

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi.

Together, with its national network of approximately 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions.

Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions.

Why Join Us?

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions.

• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.

• Growth & Development – Expand your leadership capabilities and accelerate your career in a fast-growing, purpose-driven organisation.

The Role

We're looking for a dynamic, commercially-minded marketing leader to join us on a 12-month maximum term contract to cover the maternity leave of our Growth and Revenue Operations Lead.

We’re looking for a strategic and technically adept individual to manage and evolve our lead orchestration engine. This role sits at the intersection of data, systems, marketing, and sales – ensuring that leads are routed accurately, call files are healthy and timely, and customers are prioritised intelligently to maximise conversion.

You'll be responsible for managing a complex ecosystem that includes marketing automation, integration from CRM, data pipelines, and a dynamic set of routing rules. The role requires strong data wrangling skills, systems troubleshooting, and the ability to think commercially about how we drive revenue outcomes through personalisation and operational excellence

Job Description

• Own the orchestration of leads through the customer funnel—ensuring timely, accurate routing to sales based on performance models, customer signals, and strategic rules
• Monitor and maintain health of lead pipelines, proactively identifying and resolving breaks in the system
• Build and maintain data logic layers and queries that drive personalisation, segmentation, and call file creation.
• Collaborate with Product, Data, and Growth teams to iterate on customer rules, scoring logic, and routing strategies
• Own reporting and analytics across CRM, product analytics and marketing automation platforms (e.g. Salesforce, SFMC, Amplitude)
• Act as the internal expert for customer targeting, call file prioritisation, and marketing automation logic
• Lead projects that optimise our martech stack and support strategic growth initiatives
• Lead a team of journey managers, specialists and a marketing cloud engineer to deliver measurable business outcomes

Qualifications

• Strong experience in Revenue Operations, Marketing Ops, or Data-Driven CRM roles
• Strong data wrangling skills and a working knowledge of martech/data pipelines
• Experience in high-volume B2C or B2B2C environments (e.g. mortgage, proptech, fintech)
• Proven ability to manage complex systems with many dependencies and fast-changing business needs
• Strategic mindset with a bias for action and a commercial lens
• Experience leading teams and delivering outcomes through people and stakeholder alignment
• Experience with end to end personalisation martech such as Marketing Cloud Personalisation, and Salesforce Marketing Cloud, CDP management will be highly regarded

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.
• Wellness initiatives with a strong focus on psychological safety.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!