The Opportunity
We are seeking a visionary Head of CCO for the APJ region to lead the next evolution of our customer journey. This role is not just about managing retention—it is about transforming partner excellence and pioneering AI-first service offerings. You will lead our Customer Success (CS) and Professional Services (PS) pillars, ensuring that our "High-Touch" enterprise accounts receive world-class, technically advanced services that leverage the full power of AI that support their business objectives.
Please note this role is based in Sydney or Singapore.
- Transformation Leadership: 10+ years in CS/PS with 5+ years of mid level / senior leadership experience with a proven track record of transforming service models (e.g., moving from legacy to AI-first or Cloud).
- Technical Sophistication: A deep understanding of AI implementation lifecycles and the ability to speak the language of technical architects and C-suite executives alike.
- APJ Ecosystem Expertise: Extensive experience managing Advanced Delivery Partners and navigating the diverse partner landscapes of Japan, ANZ, and SE Asia.
- Strategic Growth Mindset: Demonstrated ability to grow "Service Attach Rates" by articulating the value of advanced, high-quality professional services.
monday.com Sydney, New South Wales, AUS Office
monday.com Sydney Office
55 Market St. , Sydney, NSW, Australia, 2000
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
