Head of Engineering

Prezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands and serving over 6 million customers worldwide. Our mission is to change lives through the power of giving — leveraging borderless payment technology and innovative digital solutions to help people connect and create memorable moments that truly matter.

We’re looking for a Head of Engineering to lead the delivery of secure, reliable, and scalable technology platforms across payments, e-commerce, and digital gifting. Reporting to the CTO, you’ll lead a large and talented team of onshore and offshore engineers, delivering excellence through modern practices, a great culture and strong relationships.

What You’ll Do

Lead a Best-in-Class Engineering Team

• Foster a culture of ownership, trust, learning, empowerment, collaboration and accountability throughout the engineering function
• Define team structures, squad boundaries, and ways of working to support scalable, high-performing and quality delivery across distributed teams
• Reduce key-person dependencies through knowledge sharing and capability building

Partner With the Business for our Mutual Success

• Act as a trusted partner to Product and Technology teams for engineering delivery
• Be accountable for delivering committed outcomes and be a problem solver to remove blockers and navigate complex challenges
• Communicate risks, dependencies, and trade-offs clearly
• Advocate for engineering quality, reliability, sustainability and delivery efficiency

Set the Technical Direction for Engineering

• Define modern engineering standards and technical practices which deliver efficiency, quality, and innovation
• Build AI/ML capability across engineering with clear standards and reusable patterns that scale across teams and locations
• Continuously improve automation, DevOps, CI/CD, DevEx and delivery practices to support faster and safer delivery at scale
• Provide input to the organisation’s technology choices and architecture patterns
• Guide teams and advise the business on balancing innovation, technical debt, and platform reliability and deliver sustainable solutions

Solution Reliability & Quality

• Uphold standards and guardrails across all teams
• Lead retrospective reviews to improve observability, operability, service levels, organisational processes, and system resilience at scale
• Ensure consistent levels of delivery quality, performance, and security across distributed squads

Lead Engineering Delivery

• Own and deliver the engineering roadmap to support organisational strategy, product development and global scale
• Ensure distributed teams deliver consistently, balancing feature development, platform improvements, and operational demands
• Remove delivery bottlenecks across onshore/offshore teams through improved processes, tooling, and collaboration
  

Set Technical Direction

• Define modern engineering standards and technical practices which deliver efficiency, quality, and innovation
• Provide input to technology choices and decisions 
• Guide teams to balance innovation, technical debt, and platform reliability and deliver sustainable solutions

Build High-Performing Teams

• Foster a culture of ownership, trust, learning, empowerment and accountability throughout the engineering function
• Define team structures, squad boundaries, and ways of working to support scalable, high-performing and quality delivery across distributed teams
• Reduce key-person dependencies through knowledge sharing and capability building
•  

Solution Reliability & Quality

• Uphold standards and guardrails across all teams
• Lead post-incident reviews to improve observability, operability and service levels
• Ensure consistent levels of delivery quality, performance, and security across distributed squads
  

AI, Innovation & Continuous Improvement

• Build AI/ML capability across engineering with clear standards and reusable patterns that scale across teams and locations
• Continuously improve automation, DevOps, CI/CD, DevEx and delivery practices to support faster, safer delivery at scale
  

Partner With the Business

• Act as a trusted engineering partner to Product and Technology teams
• Communicate risks, dependencies, and trade-offs clearly
• Advocate for engineering quality, reliability, and delivery efficiency

• Experienced in leading large, distributed engineering teams, including onshore and offshore squads
• Strong technical background in AWS, microservices, cloud-native systems, CI/CD, DevOps, DevEx, observability, and secure coding practices
• Proven track record in delivering complex initiatives with high quality and predictable outcomes
• Skilled in shaping engineering operating models and enabling Engineering Managers and Leadership
• Commercially minded, with confidence to influence stakeholders and make practical trade-offs
• Comfortable driving innovation and AI/ML adoption while keeping platforms stable and reliable
  

You’ll play a key role in shaping the future of digital gifting at a global scale — working with talented people, modern technology, and a culture that genuinely values openness, excellence, and impact.

At Prezzee, Where We Don’t Just Work – We Innovate, Collaborate, And Shape The Future Of Digital Giving. As Part Of Our Dynamic Team, You’ll Contribute To a Global Company’s Growth While Enjoying a Flexible, Supportive, And Inclusive Work Environment. We Offer

• Prezzeeversary Leave – Extra day of annual leave for each year you’re with us.
• BirthYay Leave – Celebrate you with a paid day off during your birthday month.
• Novated Car Leasing – A tax-smart way to bundle and pay for your car and running costs.
• ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty.
• Office Allowance – One-time payment to upgrade your office setup.
• Flexible Work Perks – Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year.
• Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards – just for being part of the team.
• Wellbeing Support – Access to mental, social, financial, and physical wellbeing support via Telus.
• Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and our Lunch & Learn sessions.
• Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride.
• Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers.

Prezzee has been recognised for the third consecutive year as a Computerworld Best Places to Work in IT, and as a Great Place to Work® 2026 across all of our three  regions. We value diversity, collaboration, and innovation in everything we do. Join a global team united by the core values: Give openness, Give greatness, Give magic. Give a damn &  Give Ingenuity.

Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process.