Leads performance and operations for MYOB’s SME and Practice business, aligning growth, retention, strategy, and operational execution. Uses data to drive commercial decisions, improve customer outcomes, identify automation and AI opportunities, and increase productivity. Owns performance reviews, forecasting, planning, retention metrics, strategic initiatives, and business change. Partners with senior leaders across Customer, Finance, Product, and Data while building and developing a high-performing operations team.
We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
Growth works best when the numbers, the people and the plan are moving in the same direction.
We're looking for a commercially minded, highly analytical leader to join our SME & Practice Leadership Team as Head of Performance & Operations.
You'll help turn business priorities into clear action. You'll bring together growth, retention, strategy and operations, using data to spot opportunities, improve how we work and keep important initiatives moving. You'll also identify where automation, AI and smarter ways of working can streamline processes, improve decision-making and productivity, and give teams more time to focus on higher-value work and customer outcomes.
You'll work closely with senior leaders across Customer, Finance, Product and Data to build the operating rhythm that keeps teams aligned, accountable and focused on sustainable growth.
What you'll do- Set and deliver growth strategies that support customer acquisition, expansion and subscription growth across the SME & Practice business
- Turn performance data into clear, useful insights across growth, retention, revenue and customer outcomes
- Own retention performance, including churn, customer health, product adoption and expansion opportunities
- Establish the rhythm for performance reviews, forecasting, planning and commercial decision-making
- Lead strategic initiatives and business change from idea through to delivery and measurable value
- Work with senior leaders to spot opportunities, clear roadblocks and help the business move faster
- Lead and grow a high-performing Performance & Operations team, building a culture that is curious, commercially focused and accountable
- Senior Leadership experience in Commercial Operations, Revenue Operations, Strategy & Operations, Business Operations or a similar role
- Experience in SaaS, technology, subscription or another data-rich commercial environment
- Strong commercial judgement, with the ability to balance growth, customer outcomes and operational efficiency
- A track record of using data and performance insights to shape decisions and deliver measurable results
- Experience leading complex cross-functional initiatives, business change or operational improvement projects
- The confidence to build strong relationships, influence senior leaders and challenge thinking when it matters
- A people-first leadership style, with experience building engaged, high-performing teams and creating clear accountability
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB Sydney, New South Wales, AUS Office
45 Clarence St, Sydney, New South Wales, Australia, 2000
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