Head of Product Enablement

We’re looking for a Head of Product Enablement who will lead the charge in building the foundation for us to thrive at scale. This role is critical in managing key domains like fraud, payments, ordering, customer service, and internal systems. You’ll work across our markets, ensuring we meet the unique demands of each one.

Reporting to the Chief Product Manager and as a key member of our Product Leadership Team, you will help shape our product framework, create best practices for financial and customer management, and foster strong cross-functional relationships across the business. Leading a team of Product Managers and squads, you’ll drive the vision from idea to execution.

Hybrid role based in Sydney or Melbourne. 

About the role:

• Develop a multi-year product strategy that balances customer expectations with innovation to ensure competitive growth.
• Empower Product Managers to create ambitious roadmaps and deliver measurable success.
• Lead, coach, and inspire a diverse team of Product Managers and four cross-functional squads.
• Foster a culture of innovation, customer-centricity, and collaboration across teams.
• Partner with Engineering, Sales, Marketing, Customer Care, and Operations to align on priorities and ensure cohesive go-to-market strategies for new features.
• Oversee vendor relationships, negotiate contracts, and evaluate investments to maximise ROI and ensure informed, data-driven decisions.Own product performance and ensure it aligns with customer expectations and key performance metrics.
• Leverage market trends and emerging technologies to champion innovation and foster creative problem-solving for new products and services.
• Drive improvements in customer service technology to reduce costs and enhance customer experiences, staying ahead of competitive trends.Present strategic insights, research, and results to senior leadership and the board, ensuring clarity and alignment at all levels.

What you’ll bring:

• A degree in business, marketing, finance, or related fields.
• Significant experience leading Product Management, particularly in customer service tech, payments, or fraud.
• Proven Commercial Product Management experience with a focus on passion, resilience, flexibility, ownership, accountability, pragmatism, and collaboration.
• Strong critical-thinking skills, able to adapt to shifting priorities and timelines, work at pace, and resolve ambiguity while achieving goals.
• Excellent communication and influencing skills, capable of engaging with senior leadership, navigating senior-level relationships, and supporting teams through significant change.
• Exceptional communication skills, with the ability to influence across all levels of the organisation.

Benefits

• We run an incentive scheme based on both company-wide targets and individual performance
• Employee referral program and staff discounts
• We have regular virtual and face-to-face events to help us bond and maintain our community vibe
• We also offer flexible hours, Culture Swap Days & 30 day work from anywhere*
• Self led online learning to formal Leadership Development programs, as well as industry specific learning opportunities and Lunch & Learn sessions
• Fortnight FIRE Fridays where teams come collaborate to spark with Formative Ideas, Research and Experiment in tech improvements
• Be an advocate or ally and create connection and belonging in our employee Resource Groups such as EmpowHer and Pride.
• Telus Wellbeing platform to support your mental, social, financial and physical wellbeing

The Prezzee Story

Prezzee is a global digital gifting platform that creates human connections through remarkable gifting moments. We create leading digital gift solutions for consumers, businesses and 1000+ brand partners across the world. Founded in 2014, Prezzee has evolved from a two person Australian start-up to a global business with teams and operations in North America, United Kingdom, Australia and New Zealand.

Oh, and if you're wondering about our culture?

Whilst our growth is compelling, we know it’s our people and culture that set us apart, and we're equally proud of being recognised in Australia & New Zealand and in the UK as a 2022 & 2023 Great Place to Work®, as well names Foundry's Computerworld 2024 Best Places to Work in IT.

At Prezzee, every team member plays an important role in the business, leaving a unique footprint on Prezzee’s journey. Our team may be spread out across multiple time zones, but our core values remain the same no matter where you are in the world. As a future employee of Prezzee, you're signing up to give openness, give greatness, give magic, and most importantly, always give a damn.

Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.