Manage day-to-day HR operations for a security-focused BPO: recruit and onboard armed/unarmed security and support staff; handle employee relations, investigations, and performance management; ensure compliance with employment and security licensing requirements; coordinate training and certifications; support payroll/benefits coordination and workforce planning.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- HR Experience: 5+ years of progressive HR experience, preferably managing HR operations for a security, private protection, facilities, staffing, or similarly workforce-intensive organization.
- Security Industry Knowledge: Understanding of security personnel requirements, licensing, background screening, certifications, training, and compliance for armed and unarmed officers is strongly preferred.
- Employment Law & Compliance: Strong knowledge of HR best practices, employee relations, labor and employment regulations, workplace documentation, and compliance requirements.
- Communication & Leadership: Excellent written and verbal communication, interpersonal skills, discretion, problem-solving ability, and confidence working with employees and senior management.
- Organization & Technology: Highly organized and detail-oriented with experience using HRIS, payroll/timekeeping systems, Microsoft Office/Google Workspace, and digital employee-record management tools.
Core responsibilities:
- HR Operations: Manage day-to-day HR functions, policies, procedures, employee records, and personnel documentation across the organization.
- Recruitment & Staffing: Lead recruitment, screening, interviewing, hiring, and onboarding of security personnel, including armed and unarmed officers, patrol officers, loss prevention, firewatch staff, and corporate support roles.
- Employee Relations: Handle employee concerns, disciplinary matters, performance issues, investigations, and workplace conflicts while maintaining confidentiality and professionalism.
- Compliance & Policies: Ensure compliance with federal, state, and local employment laws, security licensing requirements, background checks, certifications, and company policies.
- Training & Development: Coordinate required security training, certifications, orientations, refresher courses, and professional development programs for employees.
- Performance Management: Establish and manage performance reviews, attendance tracking, corrective action processes, employee retention initiatives, and workforce engagement.
- Payroll & Benefits Support: Maintain accurate employee information and coordinate with payroll and benefits providers regarding new hires, changes, timekeeping, leave, and employee eligibility.
- Workforce Planning: Partner with management to forecast staffing needs, support scheduling and deployment requirements, and maintain a qualified workforce capable of supporting armed/unarmed security, patrol, loss prevention, firewatch, and technology-enabled security services.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
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