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ICT Business Analyst

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In-Office

Sydney, New South Wales, AUS

In-Office

Sydney, New South Wales, AUS

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Company Description

We are a fast-paced, people-first field sales and retail marketing agency specialising in retail merchandising, field marketing, and in-store activation services for some of the world’s most recognisable consumer brands. Our mission is simple: deliver standout brand experiences through expert execution on the ground.

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

Job Description

Key Responsibilities

Collaborate with stakeholders to gather and translate business requirements into technical specifications
Analyse data to identify trends, patterns, and actionable insights
Design and develop interactive dashboards and reports using Tableau
Ensure dashboards meet UI, accessibility, and usability best practices
Develop and maintain SQL views and data pipelines
Perform data extraction, transformation, and loading (ETL) processes
Maintain documentation including specifications and user guides
Monitor service desk tickets and meet SLAs for issue resolution

Key Skills & Experience

Strong experience in Tableau dashboard development and support
Proficiency in SQL, data modelling, and database management
Experience with data visualisation, data storytelling, and analytics
Understanding of data warehousing concepts and best practices
Experience with Tableau Online environments
Ability to troubleshoot from visualisation layer through to database
Strong analytical, problem-solving, and communication skills
Ability to manage multiple priorities and work autonomously or in a team

About You

You are naturally inquisitive, highly analytical, and passionate about delivering high-quality work. You thrive in collaborative environments, enjoy solving complex problems, and can communicate insights clearly to a wide range of stakeholders.

Qualifications

Relevant bachelor degree plus at least 1 year of experience as a business analyst or at least 5 years of experience as a business analyst in lieu of a relevant degree

Desirable (but not essential)

Experience with Data Factory or data automation tools
Exposure to Power BI

What you need to know about the Sydney Tech Scene

From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.