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About the Role
Reporting to the IT Commercial & Assurance Manager, the ICT Contract Specialist is responsible for leading the ongoing management of technology vendor relationships and ensuring compliance with BDO Australia’s policies, procedures, and commercial expectations. This role sets the benchmark for how BDO Australia engages with technology vendors, driving continuous improvement, optimisation, and alignment of vendor services with business needs.
Our Technology Function
The Information Technology team is part of BDO’s shared services group, providing essential support across the firm and its Service Lines. Our mission is to deliver high-performing, secure, and reliable technology services nationally, enabling BDO professionals to work efficiently and confidently. We focus on innovation, resilience, and continuous improvement to ensure technology remains a strategic enabler for the business.
Key Responsibilities:
Lead ongoing management of ICT vendor contract performance and commercial governance to ensure BDO’s risk posture, compliance obligations, certifications, and cybersecurity requirements are current and effective. Establish best-practice contract structures and vendor tiering, benchmark how BDO Australia works with technology vendors, and ensure ongoing contract performance aligns with SLAs, KPIs, and BDO commercial expectations.
Contract & Commercial Governance;
Vendor Tiering & Performance Management;
Risk & Compliance;
Stakeholder Collaboration;
Continuous Improvement.
Qualifications, Experience and Skills
Qualifications & Experience
Experience with IT contract and vendor performance management.
5+ years in ICT contract/vendor management or commercial governance.
Demonstrated experience establishing vendor tiering, SLAs/KPIs, and contract frameworks.
Demonstrated experience managing enterprise software licensing across multiple vendors.
Demonstrated experience writing detailed and complex Scopes of Work for technology implementations, professional services and managed services.
Experience collaborating with internal business units, Procurement, Finance and Legal in a professional services context.
Experience with distributor (resale) agreements an advantage but not essential.
Skills & Competencies
Specialist knowledge of ICT contracts (software, SaaS, DaaS, cloud, hardware, managed services providers, professional services) and commercial constructs (SLAs/KPIs, DPAs, security schedules, insurance requirements, deliverables, benchmarking).
Strong negotiation, vendor performance management, and issue resolution across complex stakeholders.
Risk identification and mitigation; familiarity with cybersecurity requirements in contracts.
Excellent stakeholder engagement; able to coach teams on vendor/commercial best practice.
Analytical mindset, detail-oriented documentation, and governance discipline.
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at [email protected]
