Implementation Consultant/Partner Project Manager - Japanese speaker

Our team is growing and we are looking for an Implementation Consultant/Partner Project Manager to join our Client Services team. You'll work closely with customers to implement monday.com to help their business needs and challenges.

There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

As our demand for PS implementation and consultancy is growing, we need to build and maintain a strong, diverse and healthy regional service partners portfolio to support this growing demand, taking into account various products, industries, and vertical expertise. You’ll be working with our client-facing teams and partners on various PS projects and will be responsible for their success while tracking and monitoring the projects and measuring key project metrics.

To be successful in this role, you should have strong project management skills, a passion for partnerships and relationship building, mitigate risks associated with large-scale implementations and have the product knowledge to be our partner SME and trusted advisor.

About The Role:

• Take ownership of clients onboarding, implementation projects both delivered internally and oversight to partner delivered services
• Build strong relationships with our clients to understand their needs and ensure their success with monday.com
• Act as a project manager to ensure timelines are met
• Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
• Empower customers to connect their goals and challenges with the solution in monday.com
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Build, own, and execute client success and onboarding plans
• Spearhead internal cross-functional improvement projects
• Represent the voice of the customer and influence product development roadmap
• Assist partners in building and designing complex and customized technical solutions for monday customers specific needs.
• Assist in training and enable new service partners and facilitate knowledge transfer for existing service delivery partners
• Being an escalation point for partners and their clients throughout the PS project delivery process

Our Team:

The Professional Services and technology pre-sales team is a group of humans with a passion for client relationships and crafting winning service offerings with a focus on delivery excellence. If you are keen, we'd love for you to join monday.com's Professional Services team. In this fast-paced role, you'll be the point person for delivering on the expectations of our PS packages, and navigating pre-sale activities through to project execution.

Requirements

• Native Japanese - Must!
• Fluent English - Must!
• 2-3 years of experience in B2B SaaS as technical Customer Success / Implementation Manager / Technical Project Manager / Technical Account Manager / Technological Consultant, specifically within onboarding and implementation of software.
• Experience in leading product implementation projects involving hands on implementation.
• Strong project management skills to keep projects on-track and manage unique flows. 
• At least 2 years of experience implementing new technology for medium and large organizations. 
• Strong problem solving skills
• Ability to clearly articulate technical topics to a non-technical audience
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Strong customer-facing and presentation skills with the ability to establish credibility with executives