Implementation Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Amazon, Uniqlo and Meta - making us the financial technology platform of choice for many of the world's top merchants. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. The people of Adyen are motivated individuals who tackle unique technical situations.

Implementation Manager (Unified Commerce)

Adyen is looking for Implementation Managers with a solid understanding of and hands-on experience with technology, integration design, project management and a strong customer focus. As an Implementation Manager, you will be the primary point of contact for our merchant's technical teams, guiding them through the design, development, testing, and launch phases of their integrations with Adyen's platform. Your focus will be on ensuring an exceptional merchant experience throughout the project lifecycle. 

In this role, you will have the opportunity to work on diverse projects that encompass various payment solutions, including e-commerce platforms and in-person payments. By leveraging your technical proficiency and business acumen, you will play a vital role in guaranteeing a smooth implementation process and maintaining open lines of communication with our merchants and internal teams. This position is based in our Tokyo office, with opportunities to travel across Asia and beyond to assist our customers and interface with other global offices.

What you’ll do

• Utilise development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices.
• Serve as a consultative partner in specific verticals such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through integration processes.
• Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements.
• Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations.
• Provide consultation on optimising payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform.

 Who you are

• At least 5 years of experience integrating and/or providing technical consultation when integrating with Web APIs
• Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDK's, etc.), and desire to improve technical acumen
• Excellent communication skills; comfortable leading meetings with high level decision makers
• Ability to identify and clearly communicate pragmatic solutions to complex integration problems
• Fluency in both English and Japanese is required for this position as you will be working with stakeholders frequently in Japan and globally.
• Experience in the payments landscape is a big plus.

Our Diversity, Equity, and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to solve them - voices like yours. So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Even if you don't meet 100% of the criteria, Adyen encourages you to reconsider and apply. We look forward to your application.