TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we'll accomplish togetherAt TELUS Health, we’re passionate about creating meaningful experiences for our clients and helping deliver health and wellbeing solutions that make a real difference. As part of our Customer Success team, you’ll play a key role in bringing our services to life across the Asia-Pacific region, helping ensure a smooth and successful onboarding experience for our clients. Working collaboratively with Sales, Customer Success, and client teams, you’ll support seamless implementations that set our customers up for long-term success.
This role can be based in Melbourne, Sydney or Brisbane
About the Role
The Implementation Manager is part of the Customer Success team and reports to the Senior Director, Customer Success APAC. This role provides strategic implementation leadership and project management support to Sales, Customer Success, and client teams across the Asia-Pacific region. Acting as a critical bridge between client needs and service delivery, the role manages complex, multi-geography implementations of TELUS Health solutions from planning through launch and follow-up. You’ll help establish best practices, support successful client onboarding, and contribute to TELUS Health’s reputation as a trusted partner in health and wellbeing.
Role & Responsibilities:
Lead end-to-end implementation projects from initiation through client launch and post-launch follow-up
Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams
Manage complex, multi-stakeholder projects across multiple geographies including APAC and global markets
Identify risks early and implement effective mitigation strategies to keep projects on track
Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients
Facilitate client and manager orientations using in-person, webinar, or alternative delivery formats
Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness
Share knowledge, support best practice development, and contribute to continuous improvement across the team
Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements
Support special projects and ad hoc tasks as required
Skills & Experience Required:
Bachelor’s degree in Business Administration, Project Management, Human Resources, or a related field desirable
5+ years’ experience in implementation, project management, or account management
2+ years’ experience managing client-facing projects or programs
Health, benefits, wellbeing, or HR technology experience preferred
Strong project planning, execution, and risk management skills
Proficiency in Microsoft Office Suite and ability to learn project management/CRM systems quickly
Excellent stakeholder management, communication, and relationship-building skills
Ability to influence without authority and work collaboratively across teams
Strong problem-solving skills, attention to detail, and adaptability
Self-motivated, professional, and comfortable working independently
Benefits & Perks
At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.
Competitive salary package and annual bonus
2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
Comprehensive insurance coverage including Total Disability and Death Cover
Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle
Award-winning Amazing People Performance Development program to accelerate your growth
Career mobility across local and global locations and businesses within our 100,000+ team member organisation
LinkedIn Learning account with unlimited access to thousands of professional courses
Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
