Incident Response Analysis Manager

Join the product security incident response team (PSIRT) within Cisco's security and trust organization, a critical team dedicated to providing outstanding vulnerability management and incident response services. We ensure customer reports of vulnerabilities or Cisco product issues are responded to in a timely manner.

As an Incident Response Analysis Manager, you will play a critical role in safeguarding our products by proactively monitoring and responding to cybersecurity incidents. You will lead response efforts, analyze threat data, and implement robust solutions to mitigate risks. Your responsibilities will include:

• Monitoring, identifying, investigating, and analyzing response activities related to cybersecurity incidents, addressing security flaws and vulnerabilities.
• Evaluating event flows to identify common risks, developing solutions, and assisting with security audits, network forensics, and validating security fix information.
• Logging, tracking, and analyzing data for proactive and reactive incident resolution, identifying underlying problems based on incident trends.
• Following and implementing effective incident response procedures, maintaining regular updates to ticketing systems, and responding to compliances requests.
• Collaborating with Incident Managers, product engineering teams, content writers, and other security teams to meet SLAs and KPIs, manage change and risk, and prepare comprehensive recovery plans to protect against future incidents.

• Bachelor’s degree in Computer Science, Information Security, or a related field, or equivalent practical experience.
• 5+ years of experience in incident response, vulnerability management, security operations, or related roles.
• Proficiency in IT Service Management (ITSM) tools, such as ServiceNow or Jira Service Management.
• Demonstrated experience leading critical incident response engagements and threat analysis in high-pressure environments.
• Applied knowledge of Cybersecurity Incident Response and Threat Detection & Analysis.

• Advanced expertise in Vulnerability Management and Penetration Testing methodologies.
• Proven ability to manage the complete Incident Lifecycle Management process from detection to resolution.
• Strong background in Risk Management, vulnerability scoring systems like CVSS or EPSS, and deploying network device and/or cloud remediations and security controls.
• Experience preparing detailed incident reports and technical briefs for IT security teams and leadership.
• Track record of establishing SLAs/KPIs and developing continuous improvement plans with cross-functional stakeholders.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.