EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Tweed Heads, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of the role is to become a subject matter expert on workplace injury management practices to support Claims Specialist in developing the most effective return to work, return to live and recovery strategies and to deliver the right customer experience.
This will be a full time, permanent position based in the Tweed Heads office, with flexibility to work from home.
YOUR RESPONSIBILITIES
- Work directly with claims specialists as part of a team to deliver the icare customer experience
- Encourage proactive and open communication with key stakeholders during decision making process
- Provide regular advice and feedback to Claims Specialists and Team Leaders on adverse decisions relating to injury management (treatment, services, medication etc).
- Report to the Injury Management community and contribute to practice and professional development initiatives
- Promote and provide injury management support to claims team within agreed timeframes
ABOUT YOU
- A background in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Social Work or Exercise Science) advantageous
- Excellent understanding of the Workers Compensation Act 1987 (NSW) & the Workplace Injury Management & Workers Compensation Act 1998 (NSW)
- Demonstrated experience in Injury Management, particularly high-risk significant injury claims
- Ability and commitment to continuous learning
- Strong understanding of medical terminology
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury.
Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.
Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.
We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
