Inside Sales Representative

Role expectations

• Identify, research, and analyze accounts; build rapport and understand Customer goals.
• Develop sales opportunities for Services within new and existing accounts via outbound calling and email communications.
• Drive land, expand, and renew campaigns with target Customers.
• Capture detailed information about Customers through interaction for future analysis.

• Resolve customer inquiries promptly and effectively in fast-paced, team environment.
• Develop and maintain positive relationships with each account, including staff, assistants and doctor by demonstrating practice focus based on integrity and trust.
• Understand account needs to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to go digital.
• Conduct virtual product overviews and demonstrations to help customer understand value proposition, capabilities, and buying opportunities.

• Build and maintain strong relationships with field sales teams, ensure effective selling via detailed discussions on targeted accounts and smooth transitions of sales opportunities.
• Partner with internal teams to execute sales and maximize Customer experience.
• Develop and manage relationships with Field Sales representatives to drive.

• Effective attainment of assigned quota, business objectives, and assigned deadlines.
• Ensure account activity, Customer data is accurate and updated throughout sales process.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.

What we're looking for

• Business Acumen and Excellent oral and written communication skills.
• Use appropriate Japanese language when communicating with customers.
• Customer call skills: set the context at the beginning of each call, skillfully extract information from customers by asking relevant questions, explain market trends effectively.
• Process Improvement and International Insights
• Clinical Knowledge is preferrable, be comfortable discussing clinical aspects related to the services offered.
• Ability and comfort having business discussion (ROI, margins, marketing)
• Learning agility; must be willing and able to learn new technologies and business models.
• Strong problem solving and multi-tasking skills.
• Must be comfortable conducting business over the phone and email.
• Proven record of successful sales achievements and competitive sales experience
• 2+ years of Inside Sales experience, or other relevant experience required.
• Proficiency with Salesforce, Excel, Microsoft suite of products and data management
• Propose process improvements based on your observations.
• Actively consider opportunities to leverage international case studies.
• Engaging Conversations and Adaptability
• Conduct conversations that capture customer interest.
• Adjust your approach based on customer responses and needs.

業務内容

• アカウントの調査・分析を行い、顧客との信頼関係を構築する。
• 電話やメールによるアウトバウンド活動を通じて新規・既存顧客の案件を創出する。
• 獲得（Land）、拡大（Expand）、更新（Renew）施策を推進する。
• 顧客情報を収集し、今後の営業活動に活用する。

• 顧客からの問い合わせに迅速かつ効果的に対応する。
• スタッフ、アシスタント、ドクターを含む関係者との良好な関係を維持する。
• 顧客ニーズを把握し、トレーニングや技術支援を提案する。
• オンラインで製品説明やデモを実施する。

• フィールドセールスと密接に連携し、案件共有や円滑な引継ぎを行う。
• 関連部門と協力して顧客体験と売上の最大化を図る。

• 売上目標および事業目標標の達成、ならびに各種期限の遵守を推進する
•  営業活動におけるアカウント情報および顧客データの正確性・最新性を維持する
•  部門および会社の目標達成に向けてチームと協力し、積極的に貢献する
•  その他、割り当てられた関連業務を遂行する

• 高いビジネス理解力とコミュニケーション能力。
• 顧客対応にふさわしい日本語力。
• 電話営業スキル（ヒアリング、状況整理、製品説明）。
• 業務改善に前向きで、海外事例の活用に関心があること。
• 臨床知識があれば尚可。
• ROI、利益率、マーケティングなどのビジネス会話ができること。
• 新技術や新しいビジネスモデルを学ぶ意欲。
• 問題解決力とマルチタスク能力。
• インサイドセールスまたは関連職種で2年以上の経験。
• Salesforce、Excel、Teams, Microsoft製品群の活用経験。
• 日々の業務を通じて得た気づきをもとに、業務プロセス改善案を提案する 
• 海外の事例やベストプラクティスを活用できる機会を積極的に検討する 
• 顧客との効果的な対話力と適応力を発揮する 
• 顧客の興味・関心を引き出す対話を実施する 
• 顧客の反応やニーズに応じてアプローチ方法を柔軟に調整する

About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.