Provide insurance administration support including data entry of client, policy and claims information; manage inboxes and follow-ups; prepare and update policy documents; assist with renewals, endorsements, reporting, and filing; support brokers and account managers and contribute to process improvements.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Min 2.5 years previous experience supporting an Australian insurance business.
- Strong data entry and administration skills with excellent attention to detail.
- Experience managing email correspondence and following up on outstanding items.
- Excellent written and verbal English communication skills.
- Experience using Insight Insurance CRM.
- Proficiency with Microsoft Office applications, particularly Outlook and Excel.
- Strong organisational and time management skills.
- Ability to work independently and manage competing priorities.
Core responsibilities:
- Accurately enter and maintain client, policy, and claims information within internal systems.
- Manage inboxes and conduct email follow-ups with clients, insurers, and third parties.
- Prepare and update policy documentation, schedules, and related records.
- Assist with policy renewals, endorsements, and general insurance administration tasks.
- Ensure all records and documentation are complete and up to date.
- Monitor outstanding items and follow up to ensure timely completion.
- Maintain high levels of accuracy and compliance with internal processes.
- Support brokers and account managers with day-to-day administrative activities.
- Organise and file documents electronically.
- Liaise with clients and stakeholders in a professional manner.
- Assist with reporting and other ad hoc administrative tasks as required.
- Contribute to process improvements and maintain service standards.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
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