Investigations Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Newcastle/Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to screen and gather public data using open-source intelligence software. As a full-time Investigations Case Manager, you’ll analyse the data, generate reports and ensure information is in line with their certification.

This will be a max term contract to 31 December 2027, full time position based in our Newcastle/Sydney/Parramatta office, with flexibility to work from home once fully trained.
 

YOUR RESPONSIBILITIES

• Create clear and detailed reports summarising findings, conclusions and actionable recommendations

• Use open-source intelligence software to screen and assess claims by gathering and analysing public data from various sources

• Collaborate with internal stakeholders, providing updates and insights

• Ensure all data is accurate and aligns with claim certifications while adhering to privacy and confidentiality

• Handle administrative tasks related to reviews, including creating reports, managing correspondence and recording actions.

ABOUT YOU

• Must hold a current Class 2E (Private Investigator) Licence

• Understand and comply with SIRA Standards of Practice

• Proficient in using open-source intelligence software and data analysis. Advantageous if familiar with software applications Maltego & Caspar.

• Strong ability to analyse and interpret complex data, with excellent critical thinking skills

• Meticulous attention to detail with strong organisation skills and the ability to manage multiple tasks

• Excellent written and verbal communication skills, capable of articulating findings clearly to stakeholders

• Able to work autonomously while maintaining confidentiality and handling sensitive information with discretion

• Previous insurance experience is desirable but not essential

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.