Join DP World as an IT Applications Analyst & Support specialist on a 12-month contract, supporting business-critical applications across the ANZ region. In this role, you’ll provide primary technical support and ongoing maintenance to ensure systems run smoothly and efficiently.
You’ll work closely with stakeholders to gather and define requirements for system enhancements, contributing to their development and implementation. Additionally, you’ll play a key role in promoting the effective use of application features, helping the business maximise efficiency and get the most value from its systems.
This is a great opportunity for a proactive IT professional who enjoys problem-solving, collaboration, and driving continuous improvement in application performance and user experience.
Key Responsibilities:
- Provide 24/7 support, maintenance, and monitoring of business-critical applications to ensure high availability across all sites
- Deliver remote and onsite technical support, including after-hours incident response
- Support key platforms including Navis SN4 (primary) and Oracle, CAMCO, Customer Portal, and other business applications (secondary)
- Perform system performance monitoring, troubleshooting, and application server maintenance across Windows and Linux environments
- Assist with application upgrades, releases, and patching activities, including after-hours deployments
- Collaborate with infrastructure, vendors, and internal teams to resolve issues and improve system performance
- Ensure adherence to ITIL processes (incident, problem, and change management) and organisational standards
- Partner with business stakeholders to gather requirements, prioritise enhancements, and deliver effective solutions
- Contribute to solution design, system integration, and continuous improvement initiatives
- Coordinate testing, releases, and production transitions, including post-implementation support
- Maintain documentation, share knowledge, and promote best practices across application support
Qualifications, Experience and Skills:
- Tertiary qualification in IT or related field; ITIL Foundation (desirable)
- 5 plus years’ experience in application support within enterprise environments
- Strong experience in application maintenance, testing, and BAU support, with exposure to project work
- Intermediate skills in Groovy, Java, and Shell scripting
- Solid knowledge of Windows/Linux system administration and application environments
- Experience with tools such as SVN and JIRA; exposure to Kafka/Apache (desirable)
- Proven ability to troubleshoot, triage issues, and support complex application architectures
- Strong communication and stakeholder management skills
- Well-developed organisational, prioritisation, and problem-solving abilities
- Adaptable and able to quickly learn new technologies in a dynamic environment
About DP World
DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door. In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.
WE MAKE TRADE FLOW
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