IT Change Manager - Payments Operations Program

• Sydney, NSW (Hybrid work environment)

• Fixed Term Contract till June 2027

• Play a key role in significant transformation initiative in payment's operations.

About the Role

Join our Payment Operations Program (POP) and play a critical role in delivering one of our transformation initiatives. The Payments Operations Program is a large, business led program which is working to: uplift the operating model and resourcing for the RITS ecosystem; strengthen shared services processes and IT controls that support RITS and related systems; and improve knowledge management processes and systems and related training programs for staff supporting RITS.

As part of the Enterprise Change Practice, you will be supported day to day by the program Senior Change Manager, in leading people-focused change activities for Technology uplift in the payment’s operation environment.  You will be working with multiple stakeholders to ensure successful adoption of new processes, systems, and ways of working across the organisation.

Being part of this program will allow you work on an end-to-end Change Program, allowing a great opportunity to really impact the change.

Key Responsibilities

• End-to-End Change Management: Lead the development and execution of change plans, including stakeholder engagement, impact assessments, communications, and transition planning.

• Communications Planning & Execution: Design and deliver communication and engagement plans that bring clarity and confidence to change.

• Collaboration & Influence: Partner with project teams and business leaders to embed sustainable change.

• Training & Capability Uplift – Designing and implementing training plans to support behavioural and process change.

• Conduct Change Impact Assessments - Analyse how changes affect people, processes, systems, and culture.

• Monitor and Report on Change Readiness - Use surveys, interviews, and data to assess readiness and track adoption progress.

About You

• Proven experience in Change Management within large-scale transformation programs, preferably on Technology uplift initiatives (systems, processes and ways of working)

• Strong knowledge of change frameworks (e.g., Prosci/ADKAR).

• Excellent communication skills including the ability to communicate complex messages in a simplified way

• Strong capability in crafting and delivering clear, targeted communications.

• Experience with building trust and influencing across senior leadership, cross-functional teams, and external partners.

• Ability to navigate complex environments and competing priorities.

• A structured, proactive approach to problem-solving and planning.

Why Join Us

• Purpose-driven work: Help shape the future of payment operations in Australia.

• Hybrid working: Enjoy flexibility while collaborating with a high-performing team.

• Professional growth: Access to learning and development opportunities.

• Inclusive culture: Work in a supportive, values-driven environment.

Why RBA?

The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. 

The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

Application Close :

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