IT Manager

Location 📍: Sydney, Australia (Hybrid - 3 days in office required)

About Us 🚀

At Relevance AI, we’re building the home of the AI workforce.

Our mission is simple: empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts.

With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform. Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them scale excellence across operations, marketing, and sales.

We’re backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation.

Headquartered in San Francisco and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together.

In 2025, we were proud to be named LinkedIn’s #1 Startup in Australia.

If you want to define how the world works with AI, join us.

The Role 🥳

We're hiring our very first dedicated IT Manager to be our go-to person for all things internal IT. You'll be playing a critical role in Relevance AI's IT infrastructure at this junction in our growth journey. Based in Sydney, you'll have ownership of day-to-day IT support, keep our corporate environment running smoothly and have the opportunity to build and scale our IT foundations as we grow our presence globally. This is a high-impact, hands-on role where you'll own every aspect of our IT environment in one of Australia's fastest-growing AI companies.

In return, you'll receive significant autonomy and trust from leadership to set up our IT systems for success - making decisions around how we can improve device management, access control, onboarding/offboarding, and vendor workflows that will define how we work for years to come. No legacy systems and technical debt to untangle, no bureaucratic approval layers to navigate - just the freedom to build it right from day one. You'll partner closely with stakeholders across the business, earning trust and driving both quick wins and transformative infrastructure improvements.

You'll own our Apple-first environment and core IT tooling (including MDM and identity/access management), building these systems from the ground up to ensure our team can do their best work with zero friction. As we scale, you'll continuously optimize our infrastructure through thoughtful automation and process improvements, creating an IT foundation that grows elegantly with us.

Your Impact💥

• Be the first point of contact for day-to-day IT support, rapidly unblocking teammates with issues across devices, networks, and access.

• Own our corporate infrastructure end to end—laptops, office network, peripherals, and AV—ensuring that our offices in Sydney, San Francisco and remote employees can work smoothly.

• Run IT onboarding and offboarding, including provisioning, account setup/removal, and access changes across our SaaS stack.

• Administer and improve identity and device management (Entra and Kandji) to keep access reliable, consistent, and scalable.

• Partner with stakeholders on vendor and tool management—helping bring order to a large SaaS footprint, reducing duplication, and improving how we buy and manage software.

• Create and iterate lightweight IT processes and documentation, bringing structure to a fast-growing environment without slowing the business down.

• Drive incremental automation and operational improvements over time, connecting systems and workflows to make IT more efficient as we scale.

What We’re Looking For 🧠

• 4+ years of hands-on IT experience, ideally in fast-moving tech environments or scaling startups.

• Preference for macOS support skills and experience managing Apple fleets (we're an Apple-first environment).

• Experience with mobile device management and provisioning workflows (e.g., MDM such as Kandji or similar).

• Working knowledge of identity and access management, including onboarding/offboarding and access lifecycle management (e.g., Entra/Google Workspace).

• Comfortable owning day-to-day IT support (helpdesk/ticket triage) while driving improvements across corporate infrastructure (laptops, office network, peripherals, and AV).

• Excellent prioritisation and communication skills—able to run change rollouts and partner with stakeholders across the business.

• Able to work autonomously through ambiguity, take end-to-end ownership, and steadily bring order and process to a growing environment.

Why Join Us? 🌟

• Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.

• We're guided by our five values: truth-seeking, being empathetic, putting the customer first, iterating extremely fast, and building memories.

• We’ve set high standards in our high-trust, low-ego environment. We hire exceptional people to do the best work of their lives. In return, we reward our people with competitive salaries, equity stake, unparalleled professional growth, and career-defining opportunities.

• Relevance AI is well-funded by leading investors, including Bessemer Venture Partners, Insights Partners, Peak XV, and King River Capital.

• As an early team member, you’ll play a key role in shaping our future—including our culture, ways of working, and even the benefits we offer. We’re laying the foundations now, and your ideas can help define what comes next.

Benefits ✨

• 📈 ESOP – Employee Stock Ownership Plan so you can grow with the company

• 🤖 AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills

• 👶 Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent

• 🎉 Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag

• 🍿 Food, Drinks & Community – Stay energised with free breakfasts, healthy snacks, and a fully stocked fridge of drinks. Enjoy team lunches provided every Thursday and Friday, plus Uber Eats dinners and regular catered office meals throughout the week. As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.

• 🪩 Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter

• 🏓 Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. From hiking and chess to board game nights and social committee activities—there’s something for everyone!

• 🧠 Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program