IT Operations Analyst

• Hybrid working model with a requirement to attend the office three (3) days per week at either the Bella Vista or Chifley Square (Sydney CBD) location.

• Permanent Full-Time opportunity with the Reserve Bank

• Play an important part shaping the future of our iconic Australian institution.

About the team

The IT Operations Analyst plays a key role in operational readiness, incident and problem resolution, and continuous improvement initiatives, helping to drive standardisation, reliability, and scalability of services. The position requires strong collaboration, a service-oriented mindset, and the ability to operate effectively in a fast-paced, always-on environment.

About the role

The role is responsible for delivering enterprise monitoring and automation support, ensuring critical systems and services are proactively monitored, issues are detected early, and operational processes are automated wherever possible to improve efficiency and reduce manual intervention. This includes installing, configuring, supporting, and maintaining enterprise tools used for automation, scheduling, deployment, release management, and system monitoring across the technology landscape.

• Work as part of the Operational Analyst BAU team to support and improve efficiency using automation tools, scheduling and scripting.

• Maintain a working knowledge of the IT Infrastructure platforms, tools, software packages used and ensure all system documentation complies with relevant IT Standards.

• Monitor systems and services and provide 2nd level support in line with predefined operational controls, processes and requirements.

• Respond to system requests and messages, while monitoring IT incidents across operating system, network and application environments.

• Monitor Networks and System Application using a variety of Enterprise tools.

• Continually improve the efficiency and effectiveness of IT systems by IT operations.

• Configuration of Monitoring software and enterprise scheduler tools.

• Creating power shell scripts and configuration of API.

• This role is primarily aligned to standard business hours; however, flexibility is required to support operational needs, including occasional work outside of these hours.

About you

• Minimum 5 years’ experience as an IT Operations Analyst or similar role within large, complex organisations or transformation programs.

• Excellent organisational and coordination skills, with a structured, proactive working style.

• Clear, confident communication skills and experience working within project governance frameworks.

• Experience in configuring Application Performance Monitoring alerting thresholds.

• Strong knowledge of enterprise systems management, including configuring and modifying infrastructure objects and alerting thresholds.

• Experience in configuring enterprise monitoring tools with infrastructure, application, database, AI Ops, ML capabilities either on premise or cloud-based SaaS solutions.

• Working knowledge of operating systems and IT infrastructure (Windows, Linux, virtual machines, containers).

• Working knowledge of scripting languages such as PowerShell, Python, Bash, JavaScript

• Proven experience in toolsets such Safeguard, Spectrum, Tidal, etc.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drive the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.

Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward.

Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

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