IT Support Engineer

Advanced Navigation is the world’s most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors and photonics. 

Today, Advanced Navigation is a supplier to some of the world's largest companies, including Airbus, Boeing, Google, Tesla, NASA, Apple, and General Motors. Discover it for yourself: https://youtu.be/F7uAqs1gtuk

Overview of Position 

The IT Support Engineer (P3) serves as the primary face of IT for the Sydney office and the "main go-to person" for all internal technical support requirements. Reporting to the Head of IT, this role is the first line of defense in maintaining a seamless technical environment for our staff. We are looking for a technically versatile engineer who doesn't just solve problems but does so with an infectious, "can-do" attitude that elevates the energy of the entire team.

This is a high-impact, hands-on role designed for someone who is ready to grow alongside the business. While the day-to-day focus is on immediate technical execution, the successful candidate will be mentored to take on the coordination of support operations across the global business. This growth path provides a unique stepping stone to broaden your influence from localized support to overseeing global service delivery and vendor performance, all while remaining deeply "hands-on" with the technology.

Role Responsibilities 

Front-Line Support & Operational Excellence

• Act as the primary point of contact for all internal IT requests, providing rapid, high-quality resolution for hardware, software, and connectivity issues.
• Own the end-to-end employee lifecycle for IT, from hardware provisioning and setup to offboarding, ensuring a premium experience for every team member.
• Maintain the health and availability of core corporate systems, including Video Conferencing, Printing, and Directory Services, ensuring they are "always ready" for business use.
• Consistently meet or exceed a 90% SLA target on work items, demonstrating a commitment to reliability and service excellence.

Hands-On Global Support Operations

• Manage and maintain the SaaS and IaaS ecosystem (Google Workspace, AWS, Azure), ensuring these platforms are optimized for global collaboration.
• Take a lead role in managing Global Support Operations, coordinating with 3rd party vendors to ensure consistent service standards are met across all international locations.
• Support the Senior Systems Engineer on infrastructure projects, including network deployments and server maintenance in both cloud and On-Premise environments.
• Implement and manage workflow automation to streamline support tasks, allowing the team to scale its impact as the global business grows.

Qualifications: 

• Bachelors Degree in IT or;
• Combination of Advanced Diploma and additional Industry Certifications.

Experience: 

Required

• At least 5 years experience in an Internal IT environment with engineering & end user responsibilities. 
• Demonstrable experience with Linux & Networking Equipment
• Experience implementing new  IT solutions to corporate or industrial environments.
• Experience communicating with and managing stakeholders through changes to work systems 
• Experience following best practice procedures when managing SaaS solutions.
• Experience implementing workflow automation in IT systems to gain efficiencies or reliability. 
• Experience working in IaaS platforms like AWS, Azure, GWS.

Nice to have

• Experience working with remote 3rd party organisations providing support.
• Demonstrable technical skillsets like Python, AI, SQL etc.
• Experience working in OnPremise Data Centre environments (racking, maintenance, cable management etc.)
• Experience deploying Networking equipment to specific organisation configurations.

Knowledge:

Mandatory

• Linux OS system management (hardening, patching, logging)
• Windows OS System Management  (hardening, patching, logging)
• Network foundations and key operational concepts.
• IDP, MFA, SSO 
• Group Policy Management

Nice to have

• Linux or Windows Server, Azure, AWS, GWS certifications.
• Scripting & coding languages to help with management.