IT Support Helpdesk and On-site Support

Trucell is an established IT services company based in Australia, specializing in providing tailored solutions to radiology practices, including managed IT services, diagnostic monitors, and healthcare-specific technologies. With over 15 years of experience and a team of 21 employees, Trucell has a proven track record of supporting radiology practices with innovative solutions. We are now expanding our operations to Chile and looking to establish ourselves as a trusted provider for radiology IT services and diagnostic monitors in the region

Trucell is seeking an individual with an outstanding attitude and strong IT skills to join our team as a Field and Support Desk Technician in Western Australia. In this role, you will:

• Support our Business Development Manager based in Western Australia with local sales projects and local support.
• Attend to jobs locally, ensuring high-quality service delivery to our clients.
• Collaborate with our 15-strong technical team, providing and receiving support for various tasks and requests.
• Initially work from home, transitioning to an office environment as we establish a physical presence in Western Australia.

• Experience and Education:

  • MUST HAVE 1 year of IT experience.
  • Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not mandatory.
  • Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are highly desirable.

• Technical Skills:

  • Strong proficiency in configuring, installing, monitoring, supporting, and managing ICT environments.
  • Experience with network configuration and troubleshooting.
  • Familiarity with cloud services (e.g., AWS, Azure) and virtualisation technologies.
  • Proficiency with Windows and Linux operating systems.
  • Provide Tier 1/2 technical support.
  • Ability to triage and escalate incidents according to policies and procedures.

• Operational Abilities:

  • Follow defined service quality standards, occupational health and safety policies and procedures to ensure high-quality, safe services and workplaces.
  • Provide operational support (on-site and remote) to client sites as required.
  • Provide training in the desktop environment and applications to end users where required.
  • Develop and maintain ICT documentation, including knowledgebase articles and work instructions.
  • Prioritise tasks, meet deadlines, and manage workflows to ensure tasks are completed in a client-focused manner within defined service levels.
  • Conduct thorough investigation and diagnosis of incidents, providing timely remedial action to ensure agreed service levels are maintained.
  • Update, maintain, and work within procedures for the maintenance of one or more technical domains.

• Soft Skills:

  • Provide excellent customer service with effective organisational and communication skills.
  • Ability to negotiate, advise, and work collaboratively with others to reach decisions.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Excellent time management and organisational skills.
  • Strong written and verbal communication skills.
  • Strong attention to detail and a commitment to delivering high-quality work.
  • Ability to learn new technologies quickly and adapt to changing environments.

• Additional Requirements:

  • Meet enterprise service levels by applying ITSM processes.
  • Experience with help desk and remote support tools.

• Be part of an exciting international expansion, driving growth in a new market.
• Work with a supportive Australian team and industry-leading partners like LG.
• Opportunity to shape the future of radiology IT services in Chile.
• Competitive salary and opportunities for growth as the business develops.

How to Apply:
Please send your resume and a cover letter detailing your experience and vision for growing Trucell’s business in Chile to [Email Address].

Note: This role is critical to our expansion, and the selected candidate will play a pivotal role in establishing Trucell’s reputation as a trusted provider for radiology IT services in Chile. We are also employing a local IT Field Technician to provide technical support and work closely with the BDM to meet customer needs effectively.