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HR Tech • Information Technology • Professional Services • Sales • Software
Engage inbound prospects through phone and email, qualify business needs and buying readiness, answer initial product questions, and schedule discovery meetings for Account Executives. Maintain accurate CRM records, follow up with leads, collaborate with Marketing and Sales, and contribute customer insights to improve campaigns and sales processes. The role requires strong communication, curiosity, organisation, commercial awareness, adaptability, and interest in building a SaaS sales career.
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HR Tech • Information Technology • Professional Services • Sales • Software
Lead HiBob’s new-business Account Executive team across Australia and APJ. Own quarterly ARR targets, forecasting, pipeline discipline, coaching, deal strategy, sales process development, MEDDPICC adoption, executive engagement, and team scaling. The role requires a hands-on player-coach who can manage complex, multi-stakeholder SaaS sales, establish structure in a changing environment, and hold teams accountable for results.
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HR Tech • Information Technology • Professional Services • Sales • Software
Drive technical pre-sales across new business and expansion opportunities in the APJ region. Deliver tailored demos, lead discovery, support RFPs and tenders, and translate customer needs into business outcomes. Partner with Account Executives, Account Managers, Product, Customer Success, and Professional Services on complex, multi-stakeholder SaaS deals. Apply knowledge of APIs, webhooks, cloud platforms, security, and compliance while sharing customer insights and mentoring junior team members.
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Provide Level 1 IT support, troubleshoot system issues, maintain ERP systems, and respond to support requests for retail environments. Monitor support channels and escalate complex issues when necessary.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Experience in IT support or helpdesk environments
- Strong troubleshooting skills (remote support essential)
- Familiarity with POS systems and retail environments (preferred)
- Experience with ERP systems (e.g., Pronto) highly regarded
- Understanding of Salesforce or ticketing systems (preferred)
- Basic networking knowledge (Wi-Fi, devices, connectivity)
- Strong communication skills (written and verbal)
- Ability to work independently and prioritise tasks
- WORKING REQUIREMENTS
- Must be available to work onsite
- Availability for weekend coverage (Saturday–Monday preferred)
- Ability to respond to time-sensitive support issues
Core responsibilities:
- IT Support
- Monitor support channels (email, Salesforce, internal systems) for incoming issues
- Respond to and resolve IT support requests in a timely manner
- Troubleshoot issues remotely (POS systems, user access, basic network issues)
- Escalate complex issues to senior IT or external providers when required
- Retail System Support
- Provide support for retail stores experiencing system or POS issues
- Assist with troubleshooting hardware and software issues
- Ensure minimal disruption to store operations
- ERP System Maintenance
- Maintain and support the company’s ERP system (e.g., Pronto or equivalent)
- Clean and maintain data including:
- Old orders
- Work orders
- Incomplete or incorrect records
- Ensure system data remains accurate and usable for reporting and operations
- Monitoring & Issue Management
- Monitor Salesforce and other platforms for support tickets or alerts
- Track issues through to resolution
- Maintain clear records of problems and fixes
- General IT Administration
- Assist with user account setup and access management
- Support internal systems and applications
- Perform routine system checks and basic maintenance tasks
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
