Provide advanced technical support for internal systems and end users, troubleshoot complex issues, administer Oracle Cloud Infrastructure, and manage virtualization environments.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Min 2.5 Years of Proven IT support experience, technical operations roles
- Strong experience with Linux server administration (Ubuntu, CentOS, or similar)
- Hands-on experience with Oracle Cloud Infrastructure (OCI) administration
- Familiarity with VMware virtualization, including ESXi and vCenter
- Solid understanding of networking concepts (TCP/IP, DNS, routing, VPN, firewalls)
- Experience supporting Windows Server, Active Directory, and domain services
- Aptitude for AI tools and automation platforms; comfort learning new AI technologies
- Strong troubleshooting and analytical skills
- Excellent verbal and written communication
- Ability to document processes and maintain technical knowledge base
- Comfortable working both independently and as part of a collaborative team
Core responsibilities:
- Provide advanced technical support for internal systems, infrastructure, and end users
- Troubleshoot and resolve complex hardware, software, network, and systems issues escalated from Level 1 support
- Administer and support Oracle Cloud Infrastructure (OCI) resources, including compute, networking, storage, identity, and security
- Support and manage virtualization environments using VMware (ESXi, vCenter, clusters, VMs)
- Administer Linux servers (deployment, patching, user management, services, logs, performance monitoring)
- Assist with cloud administration tasks, including provisioning, scaling, monitoring, and cost optimization
- Provide support for Windows Server environments, Active Directory, group policies, and domain services
- Manage user accounts, permissions, and access controls across systems
- Monitor system health, alerts, logs, and performance metrics; take corrective action when needed
- Support backup and recovery operations (cloud or on-prem) and verify successful restores
- Assist with network troubleshooting (routing, firewalls, VPNs, DNS, DHCP)
- Document technical issues, resolutions, procedures, and knowledge base articles
- Provide end-user support for desktops, laptops, peripherals, and business applications
- Collaborate with IT peers, engineers, and cross-functional teams to d
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
Similar Jobs
HR Tech • Information Technology • Professional Services • Sales • Software
Manage the full sales cycle for APJ: prospect and build pipeline, qualify multi-stakeholder mid-market opportunities, deliver product demos, engage CPOs and People leaders, use MEDDIC/MEDDPICC, maintain Salesforce CRM, forecast and hit targets, and close six-figure deals. Represent the company at events and build partner relationships.
Top Skills:
MeddicMeddpiccSalesforce
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Join the SRE team to automate operational tasks, optimize capacity, manage product releases, implement monitoring/alerting, resolve incidents, and maintain scalable cloud infrastructure. Participate in on-call rotations to ensure production stability and continuous improvement.
Top Skills:
AWSAzureCGCPGoJavaKubernetesPythonShell
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Detect, contain, and remediate security incidents across Windows, Mac, and Linux; perform basic malware analysis and forensic/network log analysis; develop detection and remediation processes; produce written/verbal reports for customers; lead internal programs and present industry thought leadership.
Top Skills:
.NetAICC#Computer ForensicsLinuxmacOSMalware AnalysisNetwork ForensicsNetwork ProtocolsPerlPythonRuby On RailsVbWindows
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
